Product Manager - Compliance & Operational Efficiency

Quest Analytics; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Quest Analytics is seeking a Product Manager – Compliance & Operational Efficiency to turn complex healthcare problems into practical, value-driven products. You’ll work at the intersection of customers, business needs, and technology, translating problems into clear requirements and partnering with Engineering to deliver.

You’ll own product capabilities, prioritize work, map workflows, and drive launch and ongoing optimization.

Qualifications

• 3+ years of Product Management experience in a SaaS environment.
• Bachelor's or Master's degree or equivalent experience.
• Strong PM fundamentals, including discovery, prioritization, and Agile delivery.
• Experience translating complex customer or business problems into clear requirements for Engineering.
• Ability to analyze workflows and identify opportunities to improve efficiency and customer experience.
• Experience using data and metrics to establish baselines and measure impact.
• Strong facilitation, interviewing, listening, and problem-solving skills.
• Experience partnering closely with Engineering and technical teams.
• Self-motivation and comfort operating in a fast-moving environment.
• Healthcare technology experience is a plus.

Responsibilities

• Turn problems into clear product solutions and priorities.
• Own and prioritize product capabilities.
• Translate customer and market problems into actionable product work.
• Break complex or ambiguous problems into clear requirements and stories.
• Partner with Engineering to execute and deliver.
• Support launch and ongoing optimization.
• Understand customer workflows and pain points.
• Lead workflow reviews and discovery sessions.
• Use process mapping and workflow analysis to identify friction.
• Identify opportunities to simplify or redesign work through technology.
• Collaborate with services, sales, PM, and engineering to go to market.

Skills

Product Management

Stakeholder management

Agile delivery

Discovery

Requirements development

Data-driven decisions

Communication

Cross-functional collaboration

Education

Bachelor's or Master's degree

Tools

AI/LLM tools

Job description

Turn Complex Healthcare Problems Into Products That Work

At Quest Analytics, we build technology that helps health plans navigate some of the most complex challenges in healthcare. We're looking for a Product Manager – Compliance & Operational Efficiency who can take complicated problems, create clarity, and turn that understanding into products and capabilities that make work simpler, faster, and more effective for our customers.

This is a hands on Product Management role for someone who enjoys being at the intersection of customers, business needs, and technology.

You’ll partner with Product colleagues who are helping identify the problems we need to solve, then take ownership of understanding those problems deeply, translating them into clear and actionable work, and partnering with Engineering through execution and delivery.

We’re not looking for someone who simply manages a backlog or takes feature requests. We want a problem solver, someone who asks why, challenges assumptions, understands the outcome we’re trying to achieve, and helps the team determine the best way to get there.

What You’ll Do:

Turn Problems Into Clear Product Solutions

• Own and prioritize product capabilities supporting Quest Analytics' healthcare compliance solutions.

• Develop a clear understanding of who we're solving for, what problem we're solving, and why it matters.

• Partner closely with Product colleagues leading discovery and planning to translate customer and market problems into actionable product work.

• Break complex or ambiguous problems into clear requirements, user stories, priorities, and development work.

• Maintain strong Product Management discipline throughout execution, keeping the team focused on the problem and desired outcome rather than simply delivering requested features.

• Help take product capabilities through development, delivery, launch, and ongoing optimization.

Understand How Customers Really Work

Healthcare workflows are complex. You’ll help us understand what is actually happening behind the process, not simply what a workflow looks like on paper.

• Develop a deep understanding of customer workflows, operational processes, pain points, and desired outcomes.

• Lead workflow reviews, discovery conversations, and cross-functional working sessions.

• Use techniques such as process mapping, workflow analysis, time-and-motion analysis, and human-factors thinking to understand where time and effort are being spent.

• Identify unnecessary steps, handoffs, delays, manual work, and other sources of friction.

• Ask not only "How does this work today?" but also "Why does it work this way and does it still need to?"

• Identify opportunities to simplify, automate, eliminate, or redesign work through technology.

Be a Strong Partner to Engineering

You’ll work closely with Engineering throughout the development process, not simply hand over requirements and wait for something to be built.

• Translate business and customer problems into clear context and actionable work for Engineering.

• Make sure Engineering understands both what we're trying to accomplish and why it matters.

• Partner with technical teams to evaluate options, understand constraints, make thoughtful tradeoffs, and deliver scalable solutions.

• Surface ambiguity, dependencies, risks, and unanswered questions early.

• Adjust priorities thoughtfully as new information emerges while helping protect teams from unnecessary churn.

• Keep work progressing by creating clarity and driving decisions when needed.

Take Ownership Through Launch

Shipping the product isn’t the end of the job.

• Partner with Client Services, Sales, Product Marketing, Engineering, and other teams to successfully bring product capabilities to market.

• Own enablement, support readiness, and client communication as part of delivery.

• Proactively communicate priorities, decisions, progress, risks, and changes so teams are working from one accurate story.

• Surface uncertainty and risk early and use good judgment to determine when an issue requires escalation.

• Manage competing stakeholder requests by prioritizing against the customer problem and desired outcome, not simply who is asking.

Prove That We Made It Better

We want to know that what we build creates meaningful value.

• Establish baseline measurements and define success metrics before and during development.

• Measure the impact of product improvements through outcomes such as:

  • Time saved

  • Steps eliminated

  • Increased throughput

  • Reduced manual work

  • Improved accuracy

  • Faster turnaround times

  • Better customer and user experiences

• Use data and customer feedback to understand what's working and identify opportunities for continued improvement.

• Develop business cases or ROI models that connect product investments to measurable customer and business value.

Help Us Build an AI-Forward Product Organization

We believe AI should change more than how quickly we write a document, it should help us rethink how Product teams and our customers work.

In this role, you’ll:

• Use tools such as Claude, ChatGPT, Gemini, and other emerging technologies to accelerate research, analysis, documentation, requirements development, ideation, prototyping, and validation.

• Explore opportunities to use AI and automation to simplify or redesign customer workflows.

• Look for ways to improve internal Product development processes through AI and automation.

• Experiment with new technologies while applying strong human judgment and maintaining appropriate standards for data integrity, security, and compliance.

What You’ll Need:

• 3+ years of Product Management experience in a SaaS environment, with strong experience taking product capabilities through development and into market.

• Bachelor's or Master's degree in a related field, or an equivalent combination of education and relevant professional experience.

• Strong Product Management fundamentals, including discovery, prioritization, requirements development, Agile delivery, and stakeholder management.

• Experience translating complex customer or business problems into clear requirements and actionable work for Engineering.

• Demonstrated ability to analyze workflows and identify opportunities to improve efficiency and customer experience.

• Experience using data and metrics to establish baselines and measure the impact of product improvements.

• Strong facilitation, interviewing, listening, and problem‑solving skills.

• Experience partnering closely with Engineering and technical teams.

• Ability to balance competing priorities, make thoughtful tradeoffs, and drive decisions.

• Ability to influence stakeholders and create accountability without direct authority.

• Strong communication and relationship‑building skills across technical and nontechnical audiences.

• Confidence challenging existing processes and assumptions while maintaining strong working relationships.

• Hands‑on familiarity with AI/LLM tools and an interest in continually finding better ways to apply emerging technology.

• Self‑motivation and comfort operating in a fast‑moving, deadline‑oriented environment.

We’d Be Especially Excited If You Bring

• Healthcare technology experience, particularly working with or building products for health plans/payers.