Product Manager- Client Onboarding

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago, IL seeks a Product Manager for Client Onboarding and Servicing to shape product strategy across onboarding, servicing, and lifecycle.

You will own discovery, roadmap, and backlog, collaborating with tech and business partners to deliver customer value with scalable, compliant solutions. You will lead end-to-end delivery, measure key metrics, manage change across teams, and ensure timely delivery while aligning with risk and control requirements in a

Qualifications

• 5+ years of experience in product management or related domain.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Experience leading end-to-end product lifecycle activities including discovery, ideation, development, and value management.
• Proven ability to engage with both technology and business stakeholders.
• Proficiency in data analytics to inform prioritization and decisions.
• Deep experience with risk, controls, compliance and regulatory requirements in delivery.
• Strong problem-solving skills and ability to translate complex ideas for executives.
• Excellent communication and stakeholder management to influence cross-functional outcomes.

Responsibilities

• Develops a product strategy and vision that delivers customer value.
• Manages discovery efforts and market research to inform the roadmap.
• Owns and maintains the product backlog to support the strategic roadmap.
• Builds metrics for cost, features, risk, and reliability; tracks success.
• Directs end-to-end delivery from intake to deployment and operationalization.
• Leads change-management activities across partners ensuring risk/compliance adherence.
• Manages timelines, dependencies, blockers, and resourcing with stakeholders.
• Maintains a transparent portfolio view of timelines and cross-team dependencies.

Skills

Product strategy

Stakeholder mgmt

Data analytics

Regulatory knowledge

Cross-functional leadership

Change management

Risk management

Problem solving

Communication

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Direct the principal activities across the end-to-end product delivery journey - intake, dependency management, release and deployment, and product operationalization with a focus on feasibility and readiness.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to execute operational management and change readiness activities
• Proven ability engaging with a technology and business audience alike
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
• Excellent communication and stakeholder management; ability to lead through influence and drive cross-functional outcomes.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
• Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.