Product Manager - Bill Pay

Greater Giving, Inc.; Jeffersonville (IN); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a passionate Product Manager to lead the Bill Pay product strategy. In this dynamic role, you will collaborate with cross-functional teams to design and commercialize innovative solutions that meet customer needs. Your expertise in Agile methodologies and product management will drive the product lifecycle from conception to launch, ensuring alignment with market trends. If you thrive in a fast-paced environment and are eager to make an impact, this opportunity is perfect for you.

Qualifications

• 4+ years of product or project development experience in software or fin-tech.
• Proven experience overseeing all elements of the product development lifecycle.

Responsibilities

• Take ownership of the product roadmap and contribute to overall product strategy.
• Work in an Agile environment and continuously review business needs.

Skills

Product Management

Agile Methodology

Communication Skills

Project Management

Customer Engagement

Education

Bachelor’s Degree

Tools

Jira

Microsoft Azure DevOps

Miro

LucidChart

Pendo.io

Pardot

Job description

Summary of This Role

The Billing Solutions Product team drives Heartland’s Bill Pay product strategy and execution, translating customer needs and opportunities into a compelling roadmap while working cross-functionally to deliver impactful solutions for our customers. We are looking for a Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and commercialize products that deliver the company’s vision and strategy.

What Part Will You Play?

• Become a subject matter expert on the Bill Pay product
• Take ownership of the product roadmap and contribute to overall product strategy
• Write high-quality product briefs, epics, and stories
• Collaborate with internal partners, stakeholders, and the Product Management team to lead the creation and execution of the product roadmap for assigned areas.
• Partner with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
• Responsible for the full product life-cycle, including product and feature analysis, initiation, go-to-market strategy, prioritization, and performance
• Understand the problems and needs of stakeholders and effectively communicate and prioritize this to the Agile development teams
• Work in an Agile environment and continuously review business needs, refine priorities, track and communicate milestone and deliverable status, and identify opportunities and risks
• Liaise with Operational and IT teams to optimize boarding and support processes, including escalating troubleshooting to a higher level when problems arise
• Understand and keep up-to-date with industry trends and market dynamics
• Create documentation and content to support new features and the overall customer experience

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s degree
• Four (4) years of product or project development experience in a software, SaaS, or fin-tech company
• Proactive, self-starter with excellent product or project management skills and the ability to manage multiple tasks effectively
• Excellent written and verbal communication skills with the ability to engage, influence, and inspire internal partners and stakeholders to drive collaboration and alignment
• Crafting external customer communications and maintenance notifications
• High degree of organization, individual initiative, and personal accountability
• Proven experience overseeing all elements of the product development lifecycle
• Experience in writing product documentation, feature requirements, user stories, managing and prioritizing backlogs
• Customer-first mindset with a focus on execution and resolution

Preferred Qualifications

• Prefer experience in a software development environment or in a professional services role.
• Prefer software or IT background (i.e., degree or experience)
• Prefer direct experience with doing software development, testing and/or business analysis.
• Prefer experience with Agile software products and delivery methodology
• Prior experience as a Product Manager or Product Owner preferred – PO/PM Certification desired
• Established background in launching software or services in partnership with development teams and a high degree of proficiency in prototyping, iterative development, and understanding of Agile principles
• Experience with reporting and product experience analytics tools
• Experience creating/maintaining product documentation, user guides, and recorded training materials in support of sales teams and product users
• Experience with tools such as Miro, LucidChart, Jira, Microsoft Azure DevOps, Pendo.io, Pardot
• Demonstrable knowledge of the Payments Card Industry

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