Product Manager: Banking CRM & Customer Engagement

Computer Services, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Computer Services, Inc. (CSI) is seeking a Product Manager to shape CRM, onboarding, referrals, workflow, and customer intelligence solutions for banks.

You will work with customers, sales teams, marketers, engineers, and executives to deliver products that strengthen banking relationships and drive measurable value. The ideal candidate has 4+ years in product management within banking or fintech, strong CRM understanding, and a track record of translating business needs into impactful product

Qualifications

• 4+ years of Product Management experience.
• Experience within banking, financial services, fintech, or related industries.
• Strong understanding of CRM concepts and customer lifecycle management.
• Experience supporting solutions related to onboarding, engagement, referrals, sales workflows, or relationship management.

Responsibilities

• Develop and manage product strategy and roadmaps for CSI's CRM and engagement portfolio.
• Gather customer feedback and market data to inform prioritization and new features.
• Create clear user stories, acceptance criteria, and epics; collaborate with engineering and product teams.
• Support sprint planning, backlog refinement, testing, and release activities.
• Coordinate with cross-functional teams to ensure alignment with strategic goals.

Skills

Product Management

Banking/Fintech experience

CRM concepts

User stories

Agile methodologies

Stakeholder collaboration

Tools

Aha!

Azure DevOps

Jira Product Discovery

Microsoft Copilot

Claude AI

Job description

Computer Services, Inc. (CSI) is seeking a Product Manager to shape CRM, onboarding, referrals, workflow, and customer intelligence solutions for banks.

You will work with customers, sales teams, marketers, engineers, and executives to deliver products that strengthen banking relationships and drive measurable value. The ideal candidate has 4+ years in product management within banking or fintech, strong CRM understanding, and a track record of translating business needs into impactful product