Product Manager, Amazon Connect Platforms

Next Frontier Capital; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Product Manager, Enterprise Communication Platforms to own end-to-end success of contact center capabilities, including Amazon Connect workflows, across a hybrid, global environment.

You will partner with internal customers to design, integrate workflows into business applications, define outcomes and prioritize the backlog to deliver secure, high-quality experiences at scale.

Qualifications

• Formal training or certification on product engineering concepts and 5+ years applied experience.
• Proven technology product manager in a large, matrixed enterprise with end-to-end ownership.
• Translate complex customer needs into clear requirements, prioritized backlogs, and measurable outcomes.
• Experience delivering contact center and telephony solutions, including workflow design and integration with business applications.
• Strong understanding of modern software delivery practices, including Agile methodologies and product lifecycle management.
• Ability to define, track, and act on product performance metrics such as adoption, customer satisfaction, service levels, cost, and reliability.

Responsibilities

• Define and communicate a clear product vision, strategy, and roadmap aligned to long-term business goals and customer needs.
• Partner with internal customers and technology teams to design, build, and integrate Amazon Connect workflows into line-of-business applications and operational processes.
• Translate customer problems into well-scoped product requirements and prioritized backlog items, balancing value, risk posture, cost, and reliability.
• Establish and manage product metrics and success measures, including customer satisfaction, adoption, service levels, and operational performance.
• Lead discovery efforts, including user research and industry trend monitoring, to inform near- and long-term product decisions.
• Drive cross-functional delivery alignment across engineering, operations, risk and controls, and business partners to ensure consistent execution.
• Oversee product readiness and go-to-market planning, including communications, enablement, and adoption plans for internal customers.
• Create an environment that supports responsible experimentation, rapid learning cycles, and continuous improvement.
• Facilitate senior stakeholder engagement and governance, setting expectations, communicating tradeoffs, and providing transparent status reporting.

Skills

Product management

Enterprise software

Agile methodologies

Requirements translation

Stakeholder management

Communication skills

Amazon Connect familiarity

Tools

Amazon Connect

Job description

JPMorganChase is seeking a Product Manager, Enterprise Communication Platforms to own end-to-end success of contact center capabilities, including Amazon Connect workflows, across a hybrid, global environment.

You will partner with internal customers to design, integrate workflows into business applications, define outcomes and prioritize the backlog to deliver secure, high-quality experiences at scale.