Product Manager, AI

Socket.dev; San Francisco (CA); On-site; USD 140,000 - 250,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Unlimited PTO

Hybrid work in SF office

Lunch in office

Competitive equity

Job summary

Socket.dev is hiring a Product Manager in San Francisco for a hands-on, ownership-driven role shaping AI-enabled healthcare products. You will lead 0→1 initiatives, collaborate with engineering and design, and translate customer insights into measurable outcomes.

You’ll work in a hybrid setup, with a strong focus on operations and real-world workflows, leveraging data and user feedback to drive impact and growth.

Qualifications

• 4-9 years of product management experience and a track record of launching a product or major area from zero to one.
• Ability to turn ambiguous customer or business problems into a shipped product.
• Strong customer empathy and a bias toward action, learning, and iteration.
• Genuine interest in operations and working closely with operational teams.
• Experience building with AI systems or quickly developing technical fluency in emerging technologies.
• Balance strategic thinking with executional detail.
• Strong communication and stakeholder management across technical and non-technical teams.
• Comfort using data to make decisions and identify opportunities.
• Collaborative, low-ego approach and willingness to move work forward.

Responsibilities

• Lead end-to-end development of new 0→1 products from problem definition through launch and iteration.
• Develop product strategy, define the roadmap, and make clear trade-offs in fast-moving environments.
• Partner with engineering and design to prototype using foundation models, agents, and retrieval systems.
• Translate insights into product requirements, user stories, success metrics, and launch plans.
• Design human-in-the-loop experiences with AI capabilities and necessary review controls.
• Build evaluation frameworks for product quality, model performance, reliability, safety, and business impact.
• Roll up sleeves to be involved in operations, improving processes and feedback loops.
• Establish operating rhythms, measurements, and processes to scale successful products.
• Use data and qualitative feedback to prioritize opportunities and continuously improve the product.

Skills

Product management

Customer empathy

Data-driven decisions

AI systems experience

Cross-functional collaboration

Strategic thinking

Execution focus

Communication skills

Operational experience

Stakeholder management

Job description

We are a small team obsessed with deep thinking, speed, craftsmanship, and a customer-first approach.

Our mission is to build the best care experience in healthcare, with a 30-year horizon. We are builders, physicians, and operators with deep experience across healthcare and technology. Our team brings more than 30 years of hands‑on experience building and operating independent practices, including urgent care and surgical centers.

We have also built and shaped products used by millions of people at companies including Meta, Dropbox, Instagram, Coda, and Nomad.

Collectively, our team has launched multiple zero-to-one products, helped scale companies beyond $1 billion in valuation, and grown products to more than 100 million monthly active users.

Today, we help physicians achieve independence by making it easier to start, operate, and grow their own practices.

We believe the future of healthcare will be shaped not by larger bureaucratic systems, but by empowered physicians. By lowering the barriers to practice ownership, we enable doctors to spend more time caring for patients, build enduring practices, and deliver a better healthcare experience.

We have reached $10M+ ARR in under 14 months (placing us in the top decile for growth among companies at our stage), are profitable, and are backed by top‑tier healthcare investors.

The role

This is a role for someone who wants real ownership, not just of a roadmap, but of outcomes. You’ll take products, workflows, and business‑critical problems from 1 to 100, shaping both what we build and how we scale it.

You’ll operate at every altitude. At 10,000 feet, you’ll define product direction, identify high‑leverage opportunities, and imagine how AI can fundamentally reinvent the way work gets done. At the one‑inch level, you’ll become deeply fluent in legal and medical workflows, dogfood the product, work directly with customers, and uncover the friction others miss.

You’ll be scrappy, hands‑on, and close to the work. You’ll turn real‑world insight into products people trust and rely on, while continuously testing, learning, and improving.

You’re a systems thinker with the imagination to design truly AI‑native experiences—and the operational discipline to build the processes, feedback loops, and systems that make those experiences better over time.

What you’ll do

• Lead the end-to-end development of new 0→1 products, from problem definition through launch and iteration.

• Develop product strategy, define the roadmap, and make clear trade‑offs in fast‑moving, ambiguous environments.

• Partner closely with engineering and design to prototype quickly using foundation models, agents, retrieval systems, and other emerging AI capabilities.

• Translate insights into product requirements, user stories, success metrics, and launch plans.

• Design human-in-the-loop experiences that combine AI capabilities with appropriate review, escalation, and operational controls.

• Build evaluation frameworks to measure product quality, model performance, reliability, safety, and business impact.

• Roll up your sleeves to be involved in the operations, improve processes, and close feedback loops.

• Establish the operating rhythms, measurement, and processes needed to scale successful products.

• Use data and qualitative feedback to prioritize opportunities and continuously improve the product.

What you’ll bring

• 4-9 years of product management experience, including experience launching a product or major product area from zero to one.

• Demonstrated ability to turn an ambiguous customer or business problem into a shipped product.

• Strong customer empathy and a bias toward action, learning, and iteration.

• Genuine interest in operations: willing to spend time in the field, learn workflows firsthand, and partner deeply with operational teams.

• Experience building with AI systems, or a strong track record of quickly developing technical fluency in emerging technologies.

• Ability to balance strategic thinking with executional detail.

• Strong communication and stakeholder‑management skills across technical and non‑technical teams.

• Comfort using data to make decisions, define success, and identify opportunities.

• A collaborative, low‑ego approach and willingness to do what is needed to move the work forward.

Nice to have

• Experience in operationally complex environments such as healthcare, field services, and legal.

• Experience with pilots, service design, process improvement, or launching products with real‑world operational dependencies.

• Experience in AI and evaluation framework

• Startup or high‑growth company experience.

Compensation

• Base Salary: $140K-$250K + equity (depending on experience and location)

• Equity: Competitive equity package in a well‑funded AI startup with significant upside

What We Offer

• Medical insurance through Blue Shield of California, with multiple PPO and HMO options

• Dental and vision insurance

• Unlimited PTO

• Hybrid work: three days per week in our San Francisco office, Tuesday–Thursday

• Lunch in the office

• Competitive equity package

• A high-trust, low‑ego, high‑ownership culture where people move fast, and take real responsibility

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.