Product Manager, Agent

Customerio; United States; Remote; USD 137,000 - 156,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

16 weeks parental leave

Unlimited PTO

Remote work stipend

Professional development budget

Job summary

Customer.io is seeking a Product Manager to improve how customers experience their first weeks with us in a remote, async-first environment. You will own a defined slice of the journey, using data, experiments, and cross-functional partnerships to move it forward.

You will collaborate with other PMs and squads to ensure the agent integrates well with all parts of the platform, driving activation and retention improvements while delivering measurable customer value.

Qualifications

• 3+ years of product management experience in SaaS.
• Experience with AI-powered tooling in product workflows.
• Proven ability to improve activation or retention metrics.
• Strong analytical and experimentation skills.
• Collaborates across Product, Marketing, and CX.
• Excellent communicator, able to simplify complexity.

Responsibilities

• Own the product experience of our agent, ensuring it is first-class and helpful for the AI-first marketer.
• Work with other PMs and squads to ensure compatibility with the platform.
• Identify and resolve friction points using data, experiments, and customer insights.
• Define and track activation, retention, and monetization metrics.
• Partner with Marketing, CX, and Design to ensure success across touchpoints.
• Collaborate with Engineering to scope and deliver customer value improvements.
• Communicate priorities and progress clearly across teams and leadership.

Skills

Product management

Data-driven

Experimentation

Communication

Remote work

AI tooling

Tools

AI tooling

Job description

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.

What we value

• Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
• Bias to experiment — you'd rather run a test than debate an opinion.
• Clear communication — you make complex tradeoffs easy for others to follow.
• Ownership without ego — you drive your area forward and know when to ask for help.

What you'll do

• Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
• Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
• Find and resolve friction points using data, experimentation, and customer insight.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, CX, and Design to ensure success across all touch points
• Work with Engineering to scope and deliver improvements that produce customer value
• Communicate priorities and progress clearly across teams and leadership.

What we're looking for

• 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.
• Experience using or developing AI-powered tooling in your product workflow
• A track record of improving activation or retention metrics.
• Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
• Experience collaborating across Product, Marketing, and CX.
• A clear communicator who simplifies complexity and drives alignment.
• Deep curiosity about what helps customers succeed.
• Comfort working autonomously in a remote, async-first environment.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $164,400–$187,200.

Zone 2: $150,700–$171,600.

Zone 3: $137,000–$156,000.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute call with a Recruiter
2. 30-minute video call with the Hiring Manager
3. 60-minute Product Case discussion with Engineering team members
4. 60-minute Product Case Review call with a panel

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail].

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read —