Product Manager 2, Resi

Pushpay; Allen (TX); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

100% employer-paid premiums for Medical HDHP Plan

401K match

12 paid Company Holidays

15 days PTO, increases with tenure

Paid parental and adoption leave

Job summary

Pushpay Holdings Limited is seeking a Product Manager 2 in Allen, Texas to lead the development of streaming products at Resi Media, a Pushpay company. The ideal candidate will drive customer experience insights to optimize workflows and collaborate with various engineering and design teams.

The role demands strong expertise in media broadcasting, product management, and problem-solving skills. A Bachelor’s degree in a relevant field is required, offering a hybrid work model with attractive benefits including employer-paid medical insurance and PTO.

Qualifications

• At least three years of experience in audio/video streaming or related fields.
• 3–5 years in software product management, particularly B2B SaaS.
• Ability to translate technical constraints into actionable requirements.

Responsibilities

• Understand customer experiences and optimize volunteer-driven workflows.
• Collaborate with engineering and design to define requirements.
• Analyze metrics to evaluate trends and deliver recommendations.
• Own and execute product launches with marketing collaboration.
• Lead communications across the product organization.

Skills

Media & Broadcast Domain Fluency

Product Management Craft

Problem Solving & Autonomy

Influence & Communication

Education

Bachelor’s degree in a relevant technical or business field

Job description

Location

Hybrid (3 days in office per week) in Allen, TX only

About the Role

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world‑class technical support and customer service, having one of the highest satisfaction rates in the media industry.

Product Manager 2 Responsibilities

• Cultivate a definitive understanding of customer experiences, challenges, and goals within the Studio interface; conduct proactive discovery with church tech directors and volunteers to optimize volunteer-driven workflows while evaluating requirements for expansion into corporate and non-profit markets.
• Collaborate closely with Software Engineering, UI/UX Design, and QA to define requirements for highly technical capabilities, including A/V streaming configurations, cloud media processing, AI video clipping, and automated on-demand publishing workflows.
• Analyze complex metrics from product, support, and sales databases to evaluate data trends, determine feature adoption, identify shifting user behaviors, and proactively deliver data‑backed recommendations to senior leadership.
• Own and execute comprehensive product launches for features within the Studio charter, partnering with Product Marketing to build distinct value propositions for volunteer tech teams while testing messaging for new business sectors.
• Serve as a collaborative bridge between core engineering domains and customer-facing teams, leading retrospectives, driving process improvements, and communicating prioritization choices clearly across the product organization.

What You’ll Bring

• Media & Broadcast Domain Fluency: Possess at least three years of mandatory experience within audio/video streaming, web broadcasting, media compression standards (e.g., H.264, HEVC, AV1), live event production workflows, or video SaaS applications.
• Product Management Craft: Demonstrated expertise with 3–5 years in software product management, specifically overseeing B2B SaaS platforms or content management systems (CMS).
• Problem Solving & Autonomy: Proven ability to independently transform ambiguous technical constraints into clear, actionable requirements with minimal supervision.
• Influence & Communication: Strong interpersonal skills used to lead customer-facing discussions, support sales prospect calls, and champion product initiatives across internal departments.

Education and Experience

• Education: Bachelor’s degree in a relevant technical or business field, or equivalent practical work experience.

Benefits and Compensation

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees.
• 70% employer-paid premiums for Medical PPO Plan and Medical, Dental, and Vision for dependents.
• 401K match.
• Hybrid work model – 3 days in the office / 2 days remote each week.
• 12 paid Company Holidays.
• 15 days PTO, to start, increases with tenure and seniority.
• Paid parental and adoption leave.

EEO and Disability

Pushpay is committed to equal opportunity. Pushpay uses E‑Verify to confirm employment eligibility. Pushpay is an equal opportunity employer. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, please contact [e-mail].