Product Manager

LA International; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

LA International is seeking a Senior Product Manager with deep ServiceNow expertise to define and evolve product strategy and a value-driven roadmap. You will coordinate cross‑group teams, influence stakeholders, and ensure delivery aligns with business priorities and budgets.

You will lead supplier governance, collaborate with procurement, and translate customer needs into capabilities while guiding governance boards and risk management.

Qualifications

• Experience delivering IT products and services with governance frameworks.
• Knowledge of ServiceNow and related IT products is required.
• Experience working with suppliers and governance structures in government environments.

Responsibilities

• Define and evolve product strategy aligned to organisational priorities.
• Manage and prioritise product backlog and releases.
• Engage with suppliers and partners within a governance framework.
• Report to senior stakeholders with clear insights.

Skills

ITIL4 Foundation

Professional Scrum Product Owner

SAFe Product Manager

PRINCE2 Agile

ServiceNow knowledge

Supplier governance

IT delivery

Government environments

Tools

ServiceNow tools

Job description

Senior Product Manager

A senior product manager responsible for ServiceNow. They are responsible for product quality and value, working with teams to identify, implement and improve strategies and tactics for this product. They might also be involved in parts of programme management and delivery activity.

Define and continuously evolve a product strategy that aligns with and supports Services' overall business strategy, ensuring clear linkage to organisational priorities, technology direction, and customer outcomes.

Develop, maintain, and actively manage a value-driven product roadmap and delivery pipeline, balancing demand, risk, and value, and ensuring transparency of priorities across stakeholders.

Manage and prioritise the product backlog to successfully execute delivery within agreed timelines, budgets, and scope, ensuring maximum business value and alignment to strategic objectives.

Define, refine, and clearly communicate the scope of work and features to be delivered within each release, ensuring shared understanding across delivery teams, stakeholders, and suppliers.

Represent the product to senior stakeholders, providing clear reporting, insight, and direction to support informed decision‑making, investment planning, and risk management.

Lead engagement with external suppliers and partners, ensuring effective supplier management of critical service providers within a structured governance framework, driving performance, compliance, and value.

Establish and maintain robust supplier governance chains, ensuring supplier performance, risk, issues, and dependencies are actively managed, reported, and escalated where appropriate.

Work closely with Procurement to manage the full supplier lifecycle, including onboarding, contract management, performance assurance, renewals, and commercial alignment to deliver value for money.

Identify customer needs and translate them into product requirements, making informed technical and strategic recommendations on new capabilities, enhancements, and service improvements.

Operate within defined governance frameworks, including leading or contributing to product governance boards, ensuring adherence to organisational controls, audit requirements, and best practice standards.

Contribution to building future capability pipelines within the Services

• ITIL4 Foundation
• Professional Scrum Product Owner/SAFe Product Manager
• Experience of IT delivery and management.
• Understanding of service design across the whole life of service delivery.
• Experience of working with suppliers and relationship management
• Broad technical understanding
• 2-5 years product experience
• PRINCE2 Agile
• ITIL4 Specialist certifications or relevant experience
• Knowledge of operating and developing IT systems within Government environments
• Product manager experience
• In depth ServiceNow knowledge and experience

LA International is an award‑winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award‑winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.