Product Manager

Nava; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental And Vision

HSA & FSA Options

Mental health support

Personal healthcare advocacy

Gynecology and fertility care

Parental leave

Phone and internet stipends

Home office funding

Disability and Life insurance

Flexible paid time off

Job summary

Nava is seeking an experienced Product Manager to lead a key product area for our healthcare technology platform. You will partner with the Chief Product Officer, Engineering, Design, and Marketing to translate customer needs and company strategy into clear priorities and measurable outcomes.

You will drive engagement and adoption of Nava’s employee-facing products, shaping roadmaps, setting annual goals, and relentlessly pursuing improvements in usability and impact for customers and patients

Qualifications

• 5+ years of product management experience.
• Track record of delivering measurable improvements in product adoption, engagement, or customer outcomes.
• Experience deploying and scaling mission-critical SaaS products.

Responsibilities

• Lead this product area and report to the co-founder & Chief Product Officer.
• Drive engagement and satisfaction with Nava’s employee-facing technology products.
• Shape and evolve the product roadmap in partnership with the Chief Product Officer and internal stakeholders.
• Set annual product goals and measurable targets; align the team around outcomes.
• Collaborate with engineering and design to move from discovery to delivery; enable rapid learning.
• Partner with product marketing to tell a compelling product story and drive adoption.

Skills

Product management

Cross-functional collaboration

Stakeholder alignment

Job description

• Nava serves for-profit, non-profit, and government entities
• Their employees use our products to compare different insurance products, find the best doctors, understand how much things will cost – factoring in everything from the insurance product itself to real-time deductible usage to how much that doctor is likely to bill for a service
• When people have issues accessing care or with a large bill, they use our products to better understand what’s going on and then connect with an expert level Advocate to resolve those issues. Advocates regularly help people get access to care that was otherwise denied, and make five and six figure bills disappear
• You will lead this product area and report to the co-founder & Chief Product Officer
• Drive engagement and satisfaction with Nava’s employee‑facing technology products, helping people make informed healthcare decisions and get the care and support they need
• Shape and evolve the product roadmap in partnership with the Chief Product Officer, Customer Advisory Board, and internal stakeholders, translating customer needs and company strategy into clear priorities
• Set annual product goals and measurable targets with stakeholders, align the team around the outcomes that matter most, and use evidence of impact to guide decisions throughout the year
• Work closely with product support teams to uncover usability issues, bugs, and friction. Relentlessly pursue their resolution and verify that changes improve the customer experience
• Partner with product marketing to tell a compelling story about our products and turn that story into interest and adoption among prospects and existing customers
• Lead a close partnership across engineering and design to move from discovery to delivery, learn quickly, and build the product other teams copy

Benefits

• Medical, Dental And Vision
• HSA & FSA Options
• Mental health support
• Personal healthcare advocacy
• Gynecology and fertility care
• Parental leave
• Phone and internet stipends
• Home office funding
• Disability and Life insurance
• Flexible paid time off

You are a voracious learner with a growth mindsetYou frame your objectives as outcomes rather than features and are comfortable designing a research plan from scratchYou use storytelling and data to align the broader team around a course of actionYou use tools like Claude Code and Codex in your personal and professional lifeYou are comfortable navigating a complex codebase, applying fixes and enhancements, and opening PRs with help from agentsYou embrace the increasingly blurring lines between engineering, design, and product managementYou are happiest working with a small but highly effective group of builders to deliver innovative products that improve the lives of othersExperience deploying and scaling mission-critical SaaS productsA demonstrated track record of taking products from zero to one and finding product-market fit, with a bias toward action and rapid learningEvidence of delivering measurable improvements in product adoption, engagement, satisfaction, or other meaningful customer and business outcomesExperience aligning cross-functional teams and senior stakeholders around product priorities, goals, and tradeoffs5+ years in product management