Product Manager

shipt; San Francisco (CA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Discretionary vacation

Paid holidays

Paid sick leave

Annual bonus

Restricted stock units

Job summary

Shipt is seeking a Product Manager for the Order Fulfillment team to shape shopper app fulfillment solutions. You will own intake, planning, and execution for features, enhancements, and defect resolution to ensure reliable marketplace fulfillment.

You will collaborate across tech, data science, economics, and operations to improve fulfillment quality and strengthen shopper-to-customer connections. This role suits a candidate who thrives in ambiguity and uses data-driven decision making.

Qualifications

• 3+ years of product management experience in logistics, retail, gig, or related field.
• Demonstrated AI-native mindset with hands-on use of generative AI to prototype ideas and automate workflows.
• Strong partnerships with design and engineering; understanding of design and development systems.
• Empathy and storytelling capability to influence a large network of stakeholders.
• Technical ability to assess system architectures and trade-offs; comfortable with SQL and product tooling.

Responsibilities

• OWN the intake, planning, and execution for new product features and enhancements for order fulfillment.
• Drive products to optimize fulfillment quality and strengthen shopper connections with customers.
• Collaborate with design and engineering; base decisions on data and market needs.
• Tackle complex areas like gig worker onboarding, delivery tooling, and engagement programs.

Skills

AI-native mindset

Logistics

Product Management

SQL

Collaboration

Data-driven decision making

Tools

Figma

Miro

ClickUp

Job description

Impact

As a Product Manager on the Order Fulfillment team, you'll be at the forefront of shaping Shopper app fulfillment solutions for drivers and shoppers-owning the intake, planning, and execution for new product features, enhancements, and defect resolution.

This role sits at the intersection of technology, data science, economics, and operations, focused on ensuring a reliable fulfillment quality across the marketplace. You will drive products to optimize fulfillment quality and strengthen shopper's connections with Shipt customers.

We are looking for a highly creative and execution-oriented PM who thrives in ambiguity, makes strategic product decisions grounded in data, and moves with a strong bias for action. You may work on complex product areas such as gig worker onboarding experiences, order fulfillment & delivery tooling, earnings & goal tracking, and engagement & retention programs.

What You'll Need to Be Successful

• 3+ years of product management experience in logistics, retail, gig, or related field
• Proven experience in demonstrating AI-native mindset with hands-on use of generative AI to rapidly prototype ideas, automate repetitive workflows, synthesize insights from unstructured data, and improve decision-making. Comfortable using modern AI-assisted development practices (e.g., spec-driven development, AI coding assistants, and agentic workflows) to accelerate product discovery and execution.
• A history of strong partnerships with design and engineering, with a general understanding of design and development systems and processes
• Demonstrate a high level of empathy and storytelling capability to influence a large network of stakeholders and customers.
• Technical expertise and the ability to make informed trade-offs between various system architectures.
• Experience with SQL, Figma, Miro, ClickUp, or equivalent

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

AI, Collaboration, Logistics, Product Management, SQL

Work Arrangement

To foster connection while offering continued flexibility, hybrid team members have the following in-office expectations:

Hybrid roles in Birmingham, AL typically work in-office at least 2 days per week, with core in-office days on Wednesdays and Thursdays.

Hybrid roles in Minneapolis, MN typically work in-office at least 1 day per week on either Tuesday, Wednesday, or Thursday.

Hybrid roles in San Francisco, CA typically work in-office at least 1 day per week between Monday and Thursday.

Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt's company site at Shipt.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of r ace, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• Employees (and eligible family members) are covered by medical, dental, vision and more.
• Employees may enroll in our company's 401k plan.
• Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.
• Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.