Product Manager

MoEngage; San Francisco (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

MoEngage is seeking a Senior Product Manager to own the strategy, roadmap and delivery of its AI-powered product suite for B2B SaaS customers. You will collaborate with engineering, data science, design, sales and customer success to translate customer problems into measurable business outcomes.

You will lead AI/ML/LLM features, run customer discovery, define success metrics, and guide go-to-market plans while partnering with sales and marketing for pricing and packaging.

Qualifications

• 5+ years of product management experience in a B2B SaaS or enterprise software company.
• Proven experience shipping AI/ML, LLM, NLP or generative AI products from concept to launch.
• Strong track record of quantified impact (ARR growth, retention, adoption, NPS or cost reduction).
• Proficiency in SQL and product analytics tools such as Mixpanel, Amplitude or Looker.
• Hands-on experience with A/B testing, funnel and cohort analysis.
• Experience writing PRDs and managing roadmaps in Jira, Linear, Productboard or similar tools.
• Excellent stakeholder management and communication skills.
• Bachelor’s degree in Engineering, Computer Science or a related field (MBA preferred)

Responsibilities

• Own the product vision, strategy and roadmap for AI/ML and LLM-powered features, including search, summarization, recommendations and automation
• Run customer discovery through interviews, data analysis and market research, then translate findings into clear PRDs, user stories and acceptance criteria
• Prioritize the backlog using frameworks such as RICE and OKRs, balancing customer impact, revenue and technical effort
• Define success metrics and AI quality measures, including accuracy, hallucination rate, latency and cost per query, and track them after launch
• Design and run A/B experiments to improve adoption, conversion and retention
• Lead cross-functional teams of engineers, data scientists and designers through agile/Scrum delivery
• Partner with Sales, Marketing and Customer Success on go-to-market, pricing, packaging and enablement
• Present roadmap, progress and results to senior leadership and key customers

Skills

Product management

AI/ML product development

Stakeholder management

Agile/Scrum

A/B testing

Go-to-market

Education

Bachelor’s degree in Engineering/CS or related

MBA preferred

Tools

Mixpanel

Amplitude

Looker

Jira

Linear

Productboard

Job description

About the Role

We are looking for a Senior Product Manager to own the strategy, roadmap and delivery of our AI-powered product suite for B2B SaaS customers. You will work closely with engineering, data science, design, sales and customer success to turn customer problems into measurable business outcomes.

Key Responsibilities

• Own the product vision, strategy and roadmap for AI/ML and LLM-powered features, including search, summarization, recommendations and automation
• Run customer discovery through interviews, data analysis and market research, then translate findings into clear PRDs, user stories and acceptance criteria
• Prioritize the backlog using frameworks such as RICE and OKRs, balancing customer impact, revenue and technical effort
• Define success metrics and AI quality measures, including accuracy, hallucination rate, latency and cost per query, and track them after launch
• Design and run A/B experiments to improve adoption, conversion and retention
• Lead cross-functional teams of engineers, data scientists and designers through agile/Scrum delivery
• Partner with Sales, Marketing and Customer Success on go-to-market, pricing, packaging and enablement
• Present roadmap, progress and results to senior leadership and key customers

Required Qualifications

• 5+ years of product management experience in a B2B SaaS or enterprise software company
• Proven experience shipping AI/ML, LLM, NLP or generative AI products from concept to launch
• Strong track record of quantified impact (ARR growth, retention, adoption, NPS or cost reduction)
• Proficiency in SQL and product analytics tools such as Mixpanel, Amplitude or Looker
• Hands-on experience with A/B testing, funnel and cohort analysis
• Experience writing PRDs and managing roadmaps in Jira, Linear, Productboard or similar tools
• Excellent stakeholder management and communication skills
• Bachelor’s degree in Engineering, Computer Science or a related field (MBA preferred)

Preferred Qualifications

• Experience with RAG, prompt evaluation or the ML model lifecycle
• Understanding of responsible AI, privacy and AI governance
• Experience with pricing and packaging for AI or usage-based products
• Product certifications such as CSPO or Pragmatic Institute
• Experience mentoring junior product managers

Skills

Product strategy, roadmap planning, AI/ML, LLM, generative AI, RAG, B2B SaaS, SQL, Mixpanel, Amplitude, A/B testing, OKRs, PRD, go-to-market, stakeholder management, agile, Jira