Product Manager

Smart IMS Inc; Plano (TX); On-site; USD 69,000 - 110,000; Full time

Job summary

cyberThink, Plano, TX, seeks a Product Manager to lead data-driven strategies and AI initiatives that boost business performance. You will analyze service data, identify trends, and translate insights into actions for senior leadership.

The role collaborates across operations, CX, technology and leadership to improve efficiency and service quality. You will own executive reporting, develop planning models, and create polished executive presentations.

Qualifications

• Bachelor's degree in business, data science or related field.
• 6+ years in data analytics, business strategy or operation planning.
• Strong data visualization and storytelling with analytics.
• Proficient in Excel and Power BI for analysis and reporting.
• Polished executive-level PowerPoint presentations.

Responsibilities

• Lead data-driven strategies to drive business performance.
• Analyze service performance, identify trends and opportunities.
• Collaborate cross-functionally with operations, CX, tech and leadership.
• Develop AI-driven initiatives to improve operations and customer experience.
• Own executive reporting and strategic planning models.
• Present analyses and business impact to senior leadership.
• Ensure quality deliverables with ethical standards.

Skills

Data analytics

Business strategy

Cross-functional collaboration

Executive-level presentation

Advanced Excel

Power BI

Data visualization

Communication

AI tools awareness

Education

Bachelor's degree in business or related field

MBA or advanced degree (plus)

Tools

Excel

Power BI

PowerPoint

Claude/Gemini/Copilot (AI tools)

Job description

Job Title: Product Manager
Duration (Contract): 12 Months
Client Location: Plano, TX 75023
Location Preference: Onsite

Job Description

As a Product Manager, you will lead the development and implementation data driven strategies that drive business growth and enhance decision- making. Will be responsible for analyzing service performance, identifying trends and opportunities, and translating complex data into actionable recommendations for business leaders. This individual will collaborate cross functionally with service operations, cx experience, technology and leadership to develop strategies and improve efficiency, enhance service quality and support long term business company s goals.

Responsibilities

• Lead the creation and execution of data driven strategies and to enhance business performance
• Lead the development of data and AI driven strategic initiatives that improve service operation and customer experience.
• Champion the adoption of AI and automation across analytics and planning processes to increase and decision quality
• Own executive level reporting and planning models, ensuring accuracy m clarity and strategic relevance.
• Present analysis, strategic recommendations, and business impact to sr. leadership.
• Maintain the delivery of quality work while adhering to ethical standard.
• Analyze complex data sets to drive actional insights

Required Skills, Experiences, Education and Competencies:

• Bachelor s degree in business, data science or related field: MBA or advanced degree as plus
• 6+ years of Experience in data analytics business strategy or operation planning.
• Strong analytical and data-visualization skills, with the ability to turn raw performance data into clear, actionable insights for multiple audiences.
• Advanced proficiency in Excel and Power BI for data analysis, data visualization, and reporting
• Strong proficiency in PowerPoint, with experience building polished, executive-level presentations.
• Detail-oriented with a strong track record of process development, documentation, and execution.
• Experience managing relationships with external partners or vendors providing critical business services.
• Strong problem-solving skills and the ability to motivate and align teams spread across a geographically dispersed area.
• A strong bias for action with a high sense of urgency to resolve customer-impacting issues.
• Excellent written and verbal communication skills, with the ability to present effectively to senior leadership.
• Experience automating workflows and analysis using AI tools such as Claude, Gemini or Copilot strongly preferred

The hourly range for roles of this nature are $50.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.