Product Manager

LAB37; Pittsburgh (Allegheny County); On-site; USD 165,000 - 195,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts (Healthcare

Dependent Care

Time Off policies (vacation, holidays,

Paid sick time

Paid Parental Leave

Job summary

Lab37 Robotics seeks a strategic Product Leader to own the fleet management software for its deployed robots. You will turn field insights into clear priorities, guiding the lifecycle from discovery to rollout.

You will optimize uptime and technician effectiveness across sites, working with cross-functional teams to deliver measurable outcomes. You will define commissioning, configuration, and system integrations, ensuring trusted identities and deployment histories.

Qualifications

• Bachelor’s degree in Engineering, CS, IS, or related field; MBA or equivalent business experience a plus.
• 7+ years of relevant experience, including 5+ years building B2B products for robotics, connected equipment, or field operations.
• Proven track record turning ambiguous operational problems into shipped products with measurable results.
• Experience using telemetry and service data to guide product decisions. Familiarity with fleet monitoring or predictive maintenance is a plus.
• Systems thinking across connected devices, cloud software, and enterprise integrations. Experience with ERP or asset management systems is valuable.
• Strong written and verbal communication with the ability to influence technical and operational teams. Comfortable spending time with field users and designing mobile or offline technician workflows.

Responsibilities

• Own the fleet management product roadmap: define features and prioritize needs using field research, fleet data, and business impact.
• Define commissioning and configuration: ensure each robot has a trusted identity, approved configuration, and verifiable deployment history.
• Create clear fleet visibility: help teams understand system health, performance, and emerging risk across sites.
• Make maintenance proactive: use telemetry anomalies and fault patterns to trigger useful alerts and preventive service actions.
• Improve service and repair: design workflow from triage to verified return to service; ensure technicians can access repair guidance and record work offline.
• Define system integrations: ensure fleet tools exchange reliable asset and service data with ERP and related systems.
• Lead delivery and rollout: write clear requirements, run field pilots, and use results to improve releases.
• Drive cross-functional decisions and results: align teams and resolve trade-offs; define measurable outcomes using fleet availability and service performance.

Skills

Fleet management

Telemetry data

Cross-functional leadership

ERP integrations

Education

Bachelor's degree or equivalent

MBA or related business experience

Tools

ERP systems

Job description

Who we are

Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.

About the role

Own the product definition, strategy and roadmap for tools that support Lab37’s deployed robots from commissioning through service. Turn field insights and fleet data into clear priorities and requirements. Lead the product lifecycle from discovery through rollout and iteration. Optimize for uptime and technician effectiveness.

What you’ll do

• Own the fleet management product roadmap: define the fleet management product features, and prioritize needs using field research, fleet data, and business impact.
• Define commissioning and configuration: ensure each robot has a trusted identity, approved configuration, and verifiable deployment history.
• Create clear fleet visibility: help teams understand system health, performance, and emerging risk across sites.
• Make maintenance proactive: use telemetry anomalies and fault patterns to trigger useful alerts and preventive service actions.
• Improve service and repair: design the workflow from issue triage through verified return to service. Ensure technicians can access repair guidance and record completed work onsite or offline.
• Define system integrations: ensure fleet tools exchange reliable asset and service data with ERP and related systems.
• Lead delivery and rollout: write clear requirements, run field pilots, and use results to improve releases.
• Drive cross-functional decisions and results: align the teams needed for each initiative and resolve trade-offs quickly. Define measurable outcomes, then use fleet availability and service performance to guide priorities.

What we are looking for

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field; MBA or equivalent business experience a plus.
• 7+ years of relevant experience, including 5+ years building B2B products for robotics, connected equipment, or field operations.
• Proven track record turning ambiguous operational problems into shipped products with measurable results.
• Experience using telemetry and service data to guide product decisions. Familiarity with fleet monitoring or predictive maintenance is a plus.
• Systems thinking across connected devices, cloud software, and enterprise integrations. Experience with ERP or asset management systems is valuable.
• Strong written and verbal communication with the ability to influence technical and operational teams. Comfortable spending time with field users and designing mobile or offline technician workflows.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Pittsburgh__office. As a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $165,000 - $195,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).

• Company-paid life and disability insurance (short- and long-term).

• Voluntary insurance: accident, critical illness, hospital indemnity.

• Optional supplemental life insurance for self, spouse, and children.

• Pet insurance discount.

• 401(k).

• Health Savings Account (HSA)

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Time Off policies:

  • Discretionary vacation days
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave