Product Manager

Mashgin; Palo Alto (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Mashgin, headquartered in Palo Alto, is a pioneer in AI-powered checkout. We seek a Product Manager to define products and features that integrate software, hardware, and services to deliver frictionless commerce experiences.

You will work hands-on with our software engineering team, prioritizing the customer experience and managing tradeoffs between technology, business, and customer needs. This hybrid-remote role centers on Mashgin's cafeteria products and beyond.

Qualifications

• Customer-centric mindset and collaboration with cross-functional teams.
• Hands-on product management across software, hardware, and services.
• Ability to define product roadmaps and trade off decisions.

Responsibilities

• Define products and features for cafeteria products.
• Prioritize user experience while balancing technology, business, and customer needs.
• Collaborate with software engineering to build the roadmap and deliver solutions.

Job description

About Mashgin

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well‑funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short‑term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.

Position Summary

As a Product Manager at Mashgin you will help define products and features for our cafeteria products that integrate software, hardware, and services to provide frictionless commerce experiences. This role requires a strong customer-centric mindset. You will be responsible for prioritizing the customer experience and delivering great solutions while managing tradeoffs between technology, business, and customer needs. Every product manager at Mashgin is hands‑on and not afraid to work on different facets of the product as an individual contributor.

You will be the main person who is building products with our software engineering team and defining product roadmap and features. You will be encounter industry specific requirements and challenges you've never heard of, and master them as they come. Understanding a wide swath of customer verticals and needs across different countries as well will also be key to success in this role from: cafeterias, convenience stores, sports stadiums, and airpots. If you have an interest in the world where software and artificial intelligence meets hardware and customer experiences, this role is for you!

This is a hybrid‑remote role based in Palo Alto, CA.