Product Manager

Mashgin, Inc.; Palo Alto (CA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k plan

Flexible PTO

Catered lunch in office

Pet insurance

Voluntary life insurance

Stock options

Job summary

Mashgin, Inc. in Palo Alto, CA is seeking a Product Manager to define features for our cafeteria products integrating software, hardware, and services for frictionless commerce.

You will prioritize the customer experience and manage tradeoffs between technology, business needs and user outcomes in a hands-on, individual-contributor role. You will work with software engineers to define the roadmap and features, navigate industry-specific requirements, and understand diverse customer verticals

Qualifications

• Bachelor-level CS degree or equivalent work experience.
• Strong product sense and ability to deliver a great customer experience to developers, customers, and clients.
• 4+ years of Product Management experience with at least one full product development cycle.
• Passionate about user experience and able to inspire designers and engineers with customer-centric use cases.
• Strong leadership and communication skills with experience managing cross-functional teams.
• Proactive self-starter with bias for action.

Responsibilities

• Build new features and products from 0 to 1 with the software engineering team.
• Lead as the product owner for cafeteria products and drive a cross-functional team of software engineers, support, and sales.
• Own and drive multiple integrations with customers concurrently.
• Plan and execute initiatives that realize the product strategy and growth.
• Collaborate with customer success and marketing to validate, launch, support, and monitor features.
• Track release success and feed learnings back into the roadmap.

Skills

Product sense

Leadership

Cross-functional collaboration

Customer-centric focus

Communication skills

Proactive/self-starter

Education

B.S. in Computer Science or equivalent

Job description

About Mashgin

Mashgin powers the world’s best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin’s technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.

Position Summary

As a Product Manager at Mashgin you will help define products and features for our cafeteria products that integrate software, hardware, and services to provide frictionless commerce experiences. This role requires a strong customer-centric mindset. You will be responsible for prioritizing the customer experience and delivering great solutions while managing tradeoffs between technology, business, and customer needs. Every product manager at Mashgin is hands-on and not afraid to work on different facets of the product as an individual contributor.

You will be the main person who is building products with our software engineering team and defining product roadmap and features. You will be encounter industry specific requirements and challenges you’ve never heard of, and master them as they come. Understanding a wide swath of customer verticals and needs across different countries as well will also be key to success in this role from: cafeterias, convenience stores, sports stadiums, and airpots. If you have an interest in the world where software and artificial intelligence meets hardware and customer experiences, this role is for you!

This is a hybrid-remote role based in Palo Alto, CA.

What We Value

• Impact : You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.
• Simplicity : Complexity is a waste of time here—we take pride in building things that just work.
• Hard Work : Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.
• Humility : No task is beneath you. Whether it’s high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.
• Ruthless Prioritization : If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.
• Customer Innovation : We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.
• Efficiency : Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.

You Will Be

• Building new features and products from 0 to 1
• Acting as the product lead for cafeteria products and drive a cross-functional team of software engineers, support and sales
• Own and drive numerous integrations with customers simultaneously
• Prioritizing and executing initiatives that realize our product strategy and growthConceptualizing, scoping, defining, and driving projects through the product life cycle
• Working cross-functionally with customer success and marketing teams to validate, launch, support, and monitor new features
• Tracking and measuring the success of each release, and feeding those learnings back into the roadmap

Minimum Qualifications

• B.S. or higher in Computer Science (or equivalent work experience)
• Strong product sense and a mature sense of what it means to deliver a great customer experience to developers, customers and clients
• 4+ years of Product Management experience with at least one entire product development cycle from concept to introduction.
• Passionate about user experience; able to inspire and educate designers and engineers with thought-provoking objectives and customer‑centric use cases
• Strong leadership and communication skills, with experience managing and motivating cross‑functional teams/individuals (both internal and external)
• Proven ability to establish rapport, credibility and influence with others to achieve results across teams
• Self‑starter, proactive, demonstrated self and team motivator with a bias for action

What We Offer

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company

$150,000 - $200,000 a year

For roles based in Palo Alto, CA, the overall market range for Mashgin is typically $150,000 - $200,000 USD annually. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any benefits offered by Mashgin, and the potential future value of any other long-term incentives.

Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for \"start up costs\" or \"equipment\"), or seek to collect sensitive personal or banking information from job seekers.These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on mashgin.com career site. If you think you’ve been scammed, please reference this site for more information.