Product Manager

The Walt Disney Company; Orlando (FL); On-site; USD 114,000 - 152,000; Full time

Job summary

The Walt Disney Company in Orlando is seeking a Product Manager for Walt Disney World Resort Admissions product across web and mobile platforms. You’ll partner with engineering, UX, marketing and business teams to define strategy, roadmaps and success metrics, driving conversion and attendance aligned with Disney's guest experience goals.

You’ll own features from ideation to delivery, help measure KPIs, and ensure scalable, data-driven decisions.

Qualifications

• Minimum 3 years of related work experience.
• Troubleshooting skills, ability to determine impacts, resolve complex issues, and exercise good judgment.
• Comfortable working in an agile environment.
• Technical proficiency: Agile/Scrum, UX principles, software lifecycle, product KPIs.
• Proficient in verbal and written communications, CMS, Excel, PowerPoint, JIRA, Smartsheet; open to learning.
• Can interpret data and user insights to support product decision-making.
• Capable of defining basic requirements or user stories with guidance.
• Comfortable working with cross-functional partners to move work forward.

Responsibilities

• Assist with full life-cycle development of technology- or data-based products and experiences from ideation through delivery.
• Support teams in defining product strategies and roadmaps.
• Collaborate with engineering, UX, marketing, and business partners for cross-functional alignment.
• Contribute to end-to-end product lifecycle from initiation to launch and continuous delivery.
• Support design, enhancement, and integration of software features or third-party solutions.
• Conduct preliminary research, assist with hyper-care support, and help measure KPIs.
• Investigate bugs and support optimizing frameworks for scalability, performance, and UX.
• Contribute to user and buyer personas, value propositions, and metrics analysis.
• Partner with engineering on challenges related to new technologies, UX, tests, and architecture.
• Ensure review and sign-off of key deliverables with partners and leaders.
• Apply knowledge of innovative digital technologies within the product space.
• Stay current with emerging technologies and industry trends.

Skills

Agile Scrum

UX principles

Product KPIs

Communication

Content Management

Excel

PowerPoint

JIRA

Smartsheet

Data insights

Cross-functional

Education

Bachelor’s degree or equivalent

Tools

DScribe

Adobe products

Figma

Miro

Job description

Job Requirements

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives, including MyDisneyExperience and Hey, Disney!

This role sits in the Revenue Management & Commerce Shared Services organization within Technology for Disney Experiences. It works closely with various disciplines from across the company, including but not limited to Commercial Strategy, Operations, Data Science, Legal, and other partnering Technology groups.

The Product Manager will report to the Manager, Product Management-WDW Admissions Product.

About The Role & Team:

• This team owns the product experience and strategy for Walt Disney World Resort Theme Park Admissions product across web and mobile app platforms including Tickets, Annual Passes, Special Event Tickets, and Theme Park Reservations.
• As a Product Manager, you’ll support delivery of Technology, Commercial and Operational projects on time, on budget, and aligned to strategy.
• This role partners closely with teams across Disney Experiences to drive conversion and support attendance and revenue goals.
• Success requires strong relationship-building, collaboration, and influencing skills to align cross-functional teams from ideation through delivery.
• The role also requires eCommerce sales-flow experience, technical and data fluency, and a strategic mindset.

What You’ll Do:

• Assist with full life-cycle development of technology- or data-based products and experiences, from ideation through delivery
• Support teams in defining product strategies and roadmaps
• Collaborate with engineering, UX, marketing, and business partners to ensure effective cross-functional alignment
• Contribute to the end-to-end product lifecycle, including initiation, solution definition, development, launch, and continuous delivery
• Support the design, enhancement, and integration of software features or third-party solutions
• Conduct preliminary research, assist with hyper-care support, and help measure product KPIs
• Investigate bugs and support optimizing frameworks for scalability, performance, and user experience
• Contribute to the creation of user and buyer personas, value propositions, and analysis of metrics and session behavior
• Partner with engineering teams to address challenges related to new technologies, user-centric design, solution testing, and architecture considerations
• Ensure appropriate review and sign-off of key deliverables with partners and leaders
• Apply knowledge of innovative digital technologies within the product space
• Continue building knowledge of relevant product ecosystems
• Stay current with emerging technologies and industry trends

Required Qualifications:

• Minimum 3 years of related work experience
• Troubleshooting skills, ability to determine impacts, ability to resolve complex issues, and ability to exercise good judgment and initiative in stressful situations
• Comfortable working in an agile environment
• Technical proficiency: Agile/Scrum, UX principles, software lifecycle, product KPIs
• Proficient in verbal and written communications, content management systems, Microsoft Excel, Microsoft PowerPoint, JIRA, Smartsheet, and open to learning new technologies as needed
• Can interpret data and user insights to support product decision-makingFamiliar with product development concepts, agile practices, or software workflows
• Capable of defining basic requirements or user stories with guidance
• Comfortable working with cross-functional partners to move work forward

Preferred Qualifications:

• Experience in digital product operations or marketing
• Understanding of technical, user, and business issues in a fast-moving digital organization
• Comprehensive understanding of traditional or digital retail promotional strategies
• Proven ability to translate concepts into technical requirements and functional capabilities by generating project briefs, defining project & partner objectives, scope, budget, and execution considerations
• Previous experience with DScribe or similar Content Management System
• Previous experience with ProofHQ, Adobe products, Figma, Miro, or similar tools

Required Education:

Bachelor’s degree and/or equivalent work experience

Preferred Education:

Additional credentials or certificates in Product, Scrum, or AI

#TECHATDISNEY

Disclaimer

PAY TRANSPARENCY

The hiring range for this position in Orlando, FL is $113,500 to $152,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

To learn more about Disney's guidelines on the use of AI for candidates, click here. (https://join.disneycareers.com/global/en/ai-usage)

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.