Product Manager

HomeServe USA; Norwalk (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual bonus 10%

Job summary

HomeServe USA is seeking a Product Manager to join the Product Management team in Norwalk, CT. You will define product lines, contribute to roadmaps, and coordinate with Partner Success, Legal, Marketing, and other functions to ensure customer satisfaction and regulatory compliance.

The role emphasizes leading cross-functional initiatives, managing metrics, and driving product development across multiple lines with a strong focus on customer experience.

Qualifications

• Bachelor’s Degree required.
• 6-8 years relevant work experience.
• Experience analyzing reports and identifying key trends.
• Excellent organizational skills and ability to juggle multiple priorities and effectively meet deadlines.
• Ability to prioritize on a short-term and long-term basis to ensure maximum efficiency.
• Strong attention to detail.

Responsibilities

• Develop roadmaps for assigned product lines with a focus on improving customer experience and product performance.
• Act as product lead and manage relationships with the Partner Success team.
• Collaborate cross-functionally with stakeholders to meet customer, client, and regulatory needs.
• Serve as main point of contact for the contact center on product questions.
• Develop and report on key product metrics and competitive analysis.

Skills

Data analysis

Cross-functional collaboration

Prioritization

Communication

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Word

Job description

Position Overview

The Product Manager is a part of the HomeServe Product Management team and will report to the Director of Product Management. The Product Management team is responsible for overseeing HomeServe’s core product portfolio. As a Product Manager, you will work with the team to help organize and define our various product lines as well as participate in developing product roadmaps and planning strategy. The Product Manager will work closely with other internal teams, such as Partner Success, Business Development, Legal, Marketing, Repair Management, Finance (and other business functions), to maintain their product lines for customer satisfaction, regulatory compliance, and more.

Responsibilities

• Develop a thorough understanding of and serve as the subject matter expert for assigned product lines.


• Drive the development of product roadmaps for assigned product lines with a goal to improve customer experience and product performance.


• Act as product lead for and manage relationship with assigned Partner Success team.


• Work cross-functionally with key internal stakeholders to ensure we are meeting customers, clients, and compliance needs.


• Serve as a key point of contact for our contact center regarding product questions.


• Develop and report on key product metrics as necessary.


• Conduct competitive analysis to help understand gaps and inform future product development.


• Ad-hoc responsibilities as assigned.

Essential Functions

• Day to day product management – 30%


• Cross Functional partnership & guidance – 30%


• Regulatory and compliance support – 25%


• Product development and research – 15%

Job Requirements

• 6-8 years relevant work experience.


• Bachelor’s Degree


• Experience analyzing reports and identifying key trends.


• Excellent organizational skills and ability to juggle multiple priorities and effectively meet deadlines.


• Ability to prioritize on a short-term and long-term basis to ensure maximum efficiency.


• Must possess initiative, balanced judgment, objectivity, and the ability to plan.


• Ability to take direction and work toward completion of a goal while communicating progress and roadblocks as appropriate.


• Strong attention to detail.


• Strong work ethic and willingness to take ownership.


• Intermediate to advanced Microsoft Office (Excel, PowerPoint, Word) skills.


• Experience with the home services industry and/or subscription-type membership products is a plus.

Minimum Physical Requirements: The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low. This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $85,000 - $120,000

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

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