Product Manager

HartleyCo; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

HartleyCo in New York is seeking a Product Manager with 1–3 years of experience to join a growing SaaS company transforming how performing arts organizations manage ticketing, marketing, fundraising, and audience engagement.

You’ll collaborate with engineering, design, marketing, sales, and customer-facing teams to turn customer problems into valuable product features and drive the full product lifecycle in a hybrid New York-based role.

Qualifications

• 1–3 years' experience as a Product Manager, Associate Product Manager, or similar.
• Experience working cross-functionally with engineering and design teams.
• Strong written and verbal communication skills.
• Ability to turn complex problems into clear, actionable requirements.
• Comfortable using data, analytics, metrics, and dashboards to inform decisions.
• Strong organization and attention to detail.
• Customer-focused, analytical, and curious approach to product development.

Responsibilities

• Own product features from discovery and definition through launch and iteration.
• Conduct customer research, usability testing, and data analysis.
• Translate customer and business needs into clear requirements and priorities.
• Contribute to product roadmaps, strategy, OKRs, and KPIs.
• Work closely with engineering and design to scope and deliver new features.
• Write product requirements and acceptance criteria.
• Prioritize initiatives based on customer impact, business value, and effort.
• Partner with sales and marketing on product launches and go-to-market plans.
• Use qualitative and quantitative data to measure product performance.
• Gather customer feedback and continuously improve adoption and usability.
• Communicate product decisions, progress, and trade-offs across the business.

Skills

Product management

Cross-functional

Data-driven

Communication skills

Analytical mindset

Tools

Jira

Confluence

Figma

Mixpanel

Job description

We’re hiring a Product Manager with 1–3 years of experience to join a growing SaaS company transforming how performing arts organizations manage ticketing, marketing, fundraising, and audience engagement.

You’ll join a collaborative product team and work closely with engineering, design, marketing, sales, and customer-facing teams to identify customer problems and turn them into products and features that deliver measurable value.

This is a great opportunity for an early-career Product Manager looking to take greater ownership across the full product lifecycle. Experience in ticketing, e-commerce, SaaS, or the performing arts is a major plus.

What You’ll Do

• Own product features from discovery and definition through launch and iteration
• Conduct customer research, usability testing, and data analysis
• Translate customer and business needs into clear requirements and priorities
• Contribute to product roadmaps, strategy, OKRs, and KPIs
• Work closely with engineering and design to scope and deliver new features
• Write product requirements and acceptance criteria
• Prioritize initiatives based on customer impact, business value, and effort
• Partner with sales and marketing on product launches and go-to-market plans
• Use qualitative and quantitative data to measure product performance
• Gather customer feedback and continuously improve adoption and usability
• Communicate product decisions, progress, and trade-offs across the business

What We’re Looking For

• 1–3 years' experience as a Product Manager, Associate Product Manager, or similar
• Experience working cross-functionally with engineering and design teams
• Strong written and verbal communication skills
• Ability to turn complex problems into clear, actionable requirements
• Comfortable using data, analytics, metrics, and dashboards to inform decisions
• Strong organization and attention to detail
• Customer-focused, analytical, and curious approach to product development

Nice to Have

• Experience within ticketing, e-commerce, SaaS, or digital platforms
• Passion for theatre, live events, or the performing arts
• Experience with Agile/Scrum environments
• Familiarity with Jira, Confluence, Figma, Mixpanel, or similar tools
• Experience conducting customer research or usability testing
• Experience supporting product or feature launches

Working Model

This is a hybrid New York-based role, with the team generally meeting in NYC once per week, plus one full week together each quarter.

If you're an ambitious early-career Product Manager who wants genuine product ownership while working on technology used by live events and performing arts organizations, we'd love to hear from you.