Product Manager

Scaled Cognition; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Scaled Cognition is looking for a Product Manager for Agent Twin in New York, NY. This role is pivotal in shaping the product strategy and focuses on customer discovery, product requirements, and technical implementation.

The ideal candidate has proven experience in managing technical products and a strong foundation in UX and AI tools. If you're customer obsessed and eager to drive product impact, this position could be for you.

Qualifications

• Proven experience as a Product Manager in technical or SaaS products.
• Hands-on coding proficiency with AI tools for rapid prototyping.
• Experience in defining products based on customer journeys and UX insights.

Responsibilities

• Define and execute the product strategy and roadmap for Agent Twin.
• Conduct customer discovery to translate CX challenges into product requirements.
• Design customer journeys and interaction patterns for agent development.

Skills

Customer obsession

UX design

Technical curiosity

Data analysis

Tools

Python

AI coding tools

Job description

As the Product Manager for Agent Twin at Scaled Cognition, you will shape a core part of the company’s future. Agent Twin lets business owners define and ship production-ready, deterministic agents, straight from transcripts to deployment. This role demands an exceptional blend of technical depth, customer obsession, and visionary leadership.

What you'll do

• Define and execute the product strategy and roadmap for Agent Twin
• Be obsessively focused on customer discovery, interviewing users, and translating complex customer experience (CX) challenges into clear product requirements.
• Design ideal customer journeys and novel interaction patterns for agent development, driven by a deep understanding of user experience.
• Leverage your technical skills (Python/AI coding tools) to build quick prototypes and proof-of-concepts, communicating complex ideas clearly to engineering.
• Partner with engineering and research to ensure the transition from transcript data to production-grade agents is seamless, reliable, and scalable.

You might be the right person for the job if you

• Are customer obsessed, prioritizing their needs and pain points above all else.
• Are UX obsessed, capable of designing intuitive customer journeys and cutting-edge agent interaction patterns.
• Are technically inquisitive, always seeking to understand underlying architectures to ensure policy fidelity and deterministic action execution.
• Enjoy diving deep into data to unearth insights and understand how well pipelines are working.
• Are unafraid to ask tough, clarifying questions to challenge assumptions and drive the product toward maximum impact and reliability.

Key Qualifications

• Proven experience as a Product Manager, preferably owning a technical, platform, or enterprise SaaS product.
• Strong technical background with hands‑on coding proficiency and the ability to use AI coding tools for rapid prototyping and effective communication with engineers.
• Demonstrated experience in defining and launching products based on ideal customer journeys and deep UX insight.
• Excellent written and verbal communication skills, capable of synthesizing complex technical concepts for business and technical audiences.
• Bonus: Prior experience working with function calling LLMs, structured instructions, or complex agentic frameworks.
• Bonus: Experience in the customer service (CX), contact center, or BPO space.