Product Manager

Ncontracts, LLC; Nashville, Northern (TN, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

PTO and holidays

Medical, Dental and Vision insurance

401(k) with company match

Life Insurance & Disability

Job summary

Ncontracts, LLC in Nashville is seeking a Product Manager to drive delivery for Lending Compliance solutions used by 5,000+ financial institutions. You will translate customer needs into clear requirements and collaborate with Engineering to ship high-quality features, including AI-enabled capabilities.

This hands-on role is 70% product management execution and 30% GTM and enablement, reporting to the Director of Product Management for Lending Compliance.

Qualifications

• Bachelor’s degree in business, marketing, or related discipline; MBA preferred.
• 3+ years of relevant B2B SaaS product experience and shipping customer-loved features.
• Strong customer discovery and data-driven decision making.
• Experience in Agile development with engineering teams.
• Proven GTM experience including positioning, enablement, and launch.

Responsibilities

• Lead customer discovery through interviews and data analysis to understand compliance workflows.
• Own product deliverables and backlog, balancing value, feasibility, and impact.
• Write scoping docs, PRDs, and specs for Engineering context and success criteria.
• Create detailed acceptance criteria and AI prototyping mocks.
• Partner with Engineering to clarify requirements and ensure quality.
• Drive AI-powered capabilities and measure outcomes post-launch.
• Define success metrics and track adoption and outcomes.

Skills

Results Driven

Customer Centric

A Communicator

Analytical

A Negotiator

Education

Bachelor’s degree in business, marketing, or related discipline

MBA preferred

Tools

Pendo

Amplitude

Job description

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

We’re seeking a Product Manager to help drive execution and delivery for products within our Lending Compliance solutions, supporting more than 5,000 financial institutions navigating an increasingly complex regulatory environment.

This role exists because lending compliance teams need more than software - they need intelligent, intuitive solutions that reduce operational burden while strengthening compliance outcomes. As a Product Manager, you’ll work closely with Engineering and cross-functional partners to translate real customer problems into high-quality product experiences that customers trust and rely on.

As we continue evolving our lending compliance portfolio toward a more integrated, AI-enabled platform, you’ll contribute to shaping how we build - helping turn product direction into clear requirements, shipped functionality, and meaningful customer adoption.

This is a hands-on individual contributor role, focused primarily on core product management execution (70%), with meaningful exposure to go-to-market and customer enablement activities (30%). You’ll report to the Director of Product Management for Lending Compliance and play a key role in helping your squad deliver outcomes that matter.

YOU WILL

Core Responsibilities

• Lead customer discovery through interviews and data analysis to deeply understand compliance workflows, pain points, and unmet needs

• Own product deliverable and backlog for your product area, making prioritization decisions that balance customer value, technical feasibility, and business impact

• Write comprehensive scoping and positioning documents, PRDs and product specifications that give Engineering clear context on the problem, success criteria, and requirements

• Create detailed acceptance criteria, and mockups/wireframes using AI prototyping tools (Replit)

• Partner closely with Engineering throughout development - clarifying requirements, making trade-off decisions, reviewing implementations, and ensuring quality

• Drive product decisions for AI-powered capabilities within your domain, determining how we leverage intelligence to improve customer outcomes

• Define success metrics for features and track adoption, usage, and customer outcomes post-launch

Go-to-Market Partnership & Enablement (30%)

• Collaborate with Director of Product Operations on launch planning and cross-functional coordination

• Play a key role in GTM activities: craft positioning and messaging, create sales enablement materials, assist in the development of customer communications

• Work closely with Sales to support enterprise deals, gather competitive intelligence, and understand customer objections

• Partner with Customer Success to drive feature adoption, gather feedback, and identify expansion opportunities

• Write customer-facing documentation including release notes

• Present product updates and demos to internal stakeholders and customers

• Serve as the voice of the customer internally, ensuring product decisions reflect real-world needs

YOU BRING (Qualifications)

The ideal candidate will have a proven track record of working with development teams, internal stakeholders, and customers to prioritize, document, and direct the delivery of new features and enhancements to existing software products. You are:

• Results Driven: We are looking for a hungry, driven Product Manager that can deliver results, not just outcomes, across the teams you serve.

• Customer Centric: In addition to optimizing the delivery of our products, the product team must remain customer centric and always put the customer first while testing, deploying, and executing hypotheses.

• A Communicator: The ability to clearly articulate complex problems and solutions to audiences with varying degrees of technical acumen is vital to growing a successful product.

• Analytical: Possess strong analytical skills with attention to detail and accuracy and enjoy leveraging data to make decisions.

• A Negotiator: Able to build strong relationships and achieve compromise with cross-functional teams to move towards a clear objective and outcome.

Required Experience & Attributes

• A bachelor’s degree in business, marketing, or related discipline; MBA preferred

• 3+ years of relevant work experience, ideally in a B2B SaaS, with demonstrated success shipping products customers love

• Strong customer discovery skills with ability to synthesize insights into actionable product decisions

• Experience working in agile development environments with engineering teams

• Demonstrated success leading GTM activities including positioning, enablement, and launch execution

• Analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar)

• Outstanding communication skills - ability to influence stakeholders at all levels and clearly articulate complex problems and solutions

• Experience in the financial services technology ("FinTech") or Regulatory (“RegTech”) industry is preferred

WE OFFER ALL FULL-TIME TEAM MEMBERS:

• A fun, fast-paced work environment

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws

• 11 paid holidays

• Community and social events to keep you connected and engaged

• Mental Health Benefits

• Medical, Dental and Vision insurance

• Company-paid Group Life Insurance, Short- and Long-Term Disability

• Flexible Spending Account & Health Savings Account

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice

• Pet Insurance

• 401 (k) with company match with eligibility on Day 1 of employment

• 2 Paid Volunteer Time Off Days

• And much more!

*Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.