Product Manager

Jobtailor

Glendale (CA)

On-site

USD 90,000 - 140,000

Full time

4 days ago

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Job summary

Jobtailor seeks an experienced Africa travel product developer to design and manage premium itineraries across Kenya, Tanzania, South Africa, Botswana, and Zimbabwe. You will negotiate with lodges, camps, airlines, and DMCs while ensuring luxury, sustainability, and profitability.

Key duties include refreshing offerings based on trends, pricing and margins, coordinating with marketing and operations, and supporting sales with destination training for North American markets.

Qualifications

3–6+ years in African travel product development, contracting, or tour operations.
Experience working with African DMCs and safari suppliers.
Deep knowledge of African destinations and safari logistics.
Strong negotiation and contracting skills.
Commercial and analytical mindset, including pricing, margins, and forecasting.
Ability to manage complex, multi-country itineraries.
First-hand travel experience in Africa (highly preferred).
Degree in Tourism, Hospitality, Business, or related field (highly preferred).

Responsibilities

Develop and maintain a portfolio of African itineraries across multiple countries.
Create packages across Kenya, Tanzania, South Africa, Botswana, and Zimbabwe.
Design specialized experiences such as Big Five safaris, honeymoons, family travel, rail journeys, and cultural tours.
Refresh products based on trends and customer demand.
Contract and negotiate with lodges, camps, airlines, and local DMCs.
Maintain relationships with African partners and tourism boards.
Conduct FAM trips to inspect properties and experiences.
Ensure product quality aligns with luxury, service, and sustainability standards.
Build and manage pricing structures, including net rates, commissions, and markups.
Account for seasonality, park fees, and currency fluctuations.
Ensure profitability targets and competitive positioning in the North American market.
Monitor booking trends, conversion rates, and customer feedback.
Analyze product performance and identify gaps or underperforming itineraries.
Optimize offerings to improve margins and customer satisfaction.
Collaborate with marketing teams on brochures, digital content, and campaigns.
Support sales teams with destination and itinerary training.
Ensure product content is accurate, compelling, and aligned with brand storytelling.
Coordinate with operations teams to ensure seamless trip delivery.
Manage updates, cancellations, and supplier changes.
Ensure compliance with travel regulations, insurance requirements, and safety standards.

Skills

Itinerary Design

Product Development

Contract Negotiation

Market Analysis

Pricing Structures

Performance Analysis

Customer Feedback Monitoring

Travel Regulation Compliance

Sustainability Standards

Forecasting

Relationship Management

Collaboration

Analytical Mindset

Communication

Education

Degree In Tourism

Degree In Hospitality

Degree In Business

Job description

Develop and maintain a portfolio of African itineraries, including luxury, premium, and experiential products
Create packages across Kenya, Tanzania, South Africa, Botswana, and Zimbabwe
Design specialized experiences such as Big Five safaris, honeymoons, family travel, rail journeys, and cultural tours
Refresh products based on trends and customer demand
Contract and negotiate with lodges, camps, airlines, and local DMCs
Maintain relationships with African partners and tourism boards
Conduct FAM trips to inspect properties and experiences
Ensure product quality aligns with luxury, service, and sustainability standards
Build and manage pricing structures, including net rates, commissions, and markups
Account for seasonality, park fees, and currency fluctuations
Ensure profitability targets and competitive positioning in the North American market
Monitor booking trends, conversion rates, and customer feedback
Analyze product performance and identify gaps or underperforming itineraries
Optimize offerings to improve margins and customer satisfaction
Collaborate with marketing teams on brochures, digital content, and campaigns
Support sales teams with destination and itinerary training
Ensure product content is accurate, compelling, and aligned with brand storytelling
Coordinate with operations teams to ensure seamless trip delivery
Manage updates, cancellations, and supplier changes
Ensure compliance with travel regulations, insurance requirements, and safety standards

Requirements

3–6+ years in African travel product development, contracting, or tour operations
Experience working with African DMCs and safari suppliers
Deep knowledge of African destinations and safari logistics
Strong negotiation and contracting skills
Commercial and analytical mindset, including pricing, margins, and forecasting
Ability to manage complex, multi-country itineraries
First-hand travel experience in Africa (highly preferred)
Degree in Tourism, Hospitality, Business, or related field (highly preferred)

Core Competencies

Demonstrates expertise in African travel product development, including itinerary design, supplier negotiation, and market analysis. Capable of managing complex itineraries while ensuring compliance with travel regulations and maintaining high standards of service and sustainability.

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