Product Manager

1-800 Contacts; Draper (UT); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Eye exams for family

Lens discounts

Healthcare coverage

401k match

Flexible PTO

Tuition reimbursement

Onsite restaurant

Job summary

1-800 Contacts in Draper, Utah is seeking a Product Manager to own the customer experience for an app-based vision exam and prescription flow. You will shape the product vision, roadmap, and go-to-market strategy, partnering with engineering, data, legal, and compliance to deliver a seamless experience for customers buying glasses online.

The role requires 5+ years in product management for consumer-facing apps, strong agile experience, and comfort discussing APIs, data, and model behavior with

Qualifications

• 5+ years of product management experience building consumer-facing applications, mobile app experience required.

Responsibilities

• Plan and execute the product roadmap for regulated prescription technology, aligning initiatives with company goals and customer needs.
• Lead discovery and validation efforts with customers and end users to address real-world pain points and deliver meaningful outcomes.
• Create user interfaces that simplify complex tasks and transform user experiences.
• Lead an agile software development team and collaborate cross-functionally to drive ideas from inception to launch.
• Partner with marketing, ecommerce, engineering, data science, and compliance to define and launch cohesive product experiences.

Skills

Product management

Consumer apps

Agile

Cross-functional leadership

JIRA

Confluence

Figma

Data analysis

APIs & algorithms

Tools

JIRA

Confluence

Figma

Adobe Analytics

Tableau

Job description

Who We Are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As a Product Manager, you’ll help make getting an eye exam and prescription easier for millions of glasses and contacts wearers. You’ll own the customer experience for an innovative, app-based vision exam and help shape the product vision, roadmap, and go-to-market strategy. You’ll work closely with engineering, design, data, legal, and compliance teams to turn big ideas into a simple, seamless experience that makes it easier for customers to get the vision care they need and buy glasses online.

What You’ll Do

• Plan and execute the product roadmap for regulated prescription technology, aligninginitiatives with broader company goals and customer needs.
• Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.
• Understand customer needs, motivations, and pain points to create user interfaces that transform complex tasks into simple-to-follow experiences.
• Lead an agile software development team and work cross-functionally to drive ideas from inception to launch.
• Collaborate with cross-functional teams—including engineering, data science, UX design, marketing, and customer success to define, build, and launch impactful product experiences.
• Understand and track product metrics & KPIs, and deliver features that meet defined business outcomes.
• Partner with compliance team to maintain and optimize processes for change managementand regulatory adherence. Ensure proper measurement, validation, and documentation of software changes prior to release.
• Partner with marketing and ecommerce to understand market response to the product, create effective messaging and product positioning, and develop cohesive customer journeys from awareness through adoption and purchase.

What You'll Need

• Ability to work from our Draper, Utah office 1-2 days a week
• 5+ years of product management experience building consumer facing applications,mobile app experience required
• Experience working with products that leverage advanced mobile technology, such as facial recognition, voice and speech recognition, lidar, device sensors, or other similar technology
• Demonstrated success working in an environment and process that requires detailed documentation, compliance with privacy standards or HIPAA, or regular legal & compliance oversight. Experience with medical devices is considered a plus.
• Thrives in a fast-paced, start-up environment with an ability to change approach to meet changing business needs
• Excellent written and verbal communication skills, comfortable communicating with stakeholders from all levels of the organization
• Experience working in agile environments with cross-functional teams.
• Familiarity with tools such as JIRA, Confluence, Figma, Adobe Analytics, Tableau, etc.
• Strong analytical and problem-solving skills; proficient in using data and A/B testing to inform decisions
• Strong technical literacy and the ability to engage in meaningful discussions regardingalgorithms, model performance, data structures, and API behaviors with engineers and data scientists.

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.