Product Manager

Office Depot / ODP; Boca Raton (FL); On-site; USD 120,000 - 165,000; Full time

Job summary

Office Depot is seeking a Product Manager for Identity & Memberships to own the end-to-end product lifecycle for guest identity, account profiles, and loyalty memberships across officedepot.com and retail stores. You will lead cross-functional teams to define strategy, requirements, and success metrics, ensuring measurable value for members and the business.

You will partner with Loyalty & Rewards, UX, Engineering, Marketing, CRM, Finance, and Store Operations to drive member acquisition,

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in marketing, business administration, product management, or a related field.
• Experience in loyalty/membership programs or ecommerce preferred.
• Retail/o mni-channel experience preferred.

Responsibilities

• Lead and evolve the product roadmap for Identity & Membership across free and paid tiers, delivering benefits across online and retail channels.
• Translate strategy into prioritized requirements (epics, user stories, acceptance criteria) with UX, Engineering, Data, and Marketing.
• Define and own the measurement framework for Identity & Membership features, including adoption, funnel conversion, and post-launch validation.
• Coordinate delivery of new capabilities with UX, Engineering, IT, and vendors.
• Manage intake, evaluation, and prioritization of new benefits and partnerships for both free and paid tiers.

Skills

Identity & Memberships

Strategic thinking

Analytical thinking

Stakeholder management

Communication

Education

Bachelor's degree

Tools

Jira

Aha!

Productboard

Power BI

Adobe Analytics

Job description

The Product Manager - Identity & Memberships leads the roadmap, requirements, and outcomes for Office Depot's omni-channel customer, for the guest user, logged in, loyalty free and loyalty paid memberships and subscriptions, spanning across all channels and the experience associated with those channels.

Partners with Product Management include the Loyalty & Rewards Program lead, UX, Engineering, Marketing, CRM, Finance, and Store Operations to define and prioritize the products, initiatives, features, and new benefits that drive member acquisition, engagement, and retention across the customer journeys for officedepot.com, Office Depot's retail channels and partner integrations.

This role enables the end-to-end product lifecycle for Identity & Memberships - from strategy through requirements definition, delivery, measurement, and post-launch optimization.

The position exists to ensure the Customer Identity, Profile/Account & Membership features and benefits continuously delivers measurable value to members and to the business, and that every enhancement is grounded in clear outcomes, sound prioritization, and cross-functional, omni-channel alignment.

Primary Responsibilities

• Lead and evolve the product roadmap for Identity & Membership (free and paid tiers), delivering the benefits and features that drive customers and business outcomes across officedepot.com and retail stores.
• Translate strategy into clear, prioritized requirements (epics, user stories, acceptance criteria) for new products, features, and benefits, partnering with UX, Engineering, Data, and Marketing to deliver consistent omni-channel experience. This includes writing epics, stories and acceptance criteria.
• Define and own the measurement framework for Identity & Membership features, including adoption, funnel conversion, and post-launch validation of what we ship.
• Coordinate delivery of new capabilities with UX, Engineering, IT, and vendors.
• Run intake, evaluation, and prioritization of new benefit and partnership opportunities (e.g., co-brand offers, partner benefits, experiential rewards) in partnership with the program team, for both free and paid tiers.

Education and Experience

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Bachelor's degree or equivalent experience
• Minimum Years of Experience: 5
• Type of Experience: Marketing, Business Administration, Product Management, or a related field
• Special Certifications: Relevant experience in product management, loyalty/membership program management, or ecommerce, ideally within retail, omni-channel retail, or subscription/membership business models

Technical Competencies & Information Systems

• Product management/backlog tools (e.g., Jira, Aha!, Productboard)
• Agile/Scrum methodologies
• loyalty, CRM, or membership management platforms
• ecommerce platforms
• familiarity with identity/CIAM concepts a plus
• BI/reporting tools (e.g., Power BI, Adobe Analytics)

Skills & Abilities

Strong strategic and analytical thinking with the ability to translate member insights and data into product decisions; excellent written and verbal communication; strong stakeholder management and cross-functional leadership; ability to prioritize and sequence competing initiatives; ability to build and communicate business cases and measurable outcomes

Personal Attributes & Other/Preferred

Member-first mindset with comfort balancing free-tier and paid-tier trade-offs; proactive and organized in managing a cross-channel roadmap; collaborative, with a bias toward action and continuous improvement

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is