Product Manager

AEVEX; Baltimore (MD); Presencial; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement plan

Medical, Dental, Vision, Disability, &

Life insurance

Professional development funds

Employee Assistance Plan (EAP)

Descripción de la vacante

AEVEX Corp. seeks an experienced Product Manager for the Mission Support Center (MSC) in Baltimore, onsite.

The role owns development, delivery, and improvement of the centralized operational support capability across company programs. You will define the MSC service portfolio, operating model, and roadmap, coordinating watchbill personnel, training, and tooling with engineering, IT, and program leadership.

Formación

• Bachelor's degree in business, engineering, information systems, operations management, or a related field; equivalent experience may be considered.
• 5+ years of experience in operational support, technical service delivery, field operations, product management, or a related discipline, including team leadership.
• Experience coordinating staffing, schedules, training, and technical resources across teams.
• Experience establishing or managing a mission support center, operations center, technical help desk, or comparable reachback service preferred.
• Experience developing product roadmaps, managing improvement backlogs, and introducing services preferred.

Responsabilidades

• Define the MSC service portfolio, operating model, roadmap, and backlog.
• Manage watchstanders and coordinate personnel from other departments; establish coverage and shift assignments.
• Develop onboarding and qualification standards, recurring training, exercises, and proficiency assessments.
• Define requirements for communications, issue tracking, dashboards, knowledge resources, and remote diagnostic tools.
• Maintain procedures for receiving requests, troubleshooting, documenting actions, transferring watches, escalation, and status updates.
• Coordinate support to operations, exercises, testing, and customer missions; connect watchstanders with technical and program authorities.
• Track support demand, response and resolution times, recurring issues, coverage gaps, and user feedback to improve services.
• Forecast staffing, training, tooling, and funding requirements; communicate constraints to leadership.
• Establish service expectations and priorities with program leaders, including surge requirements.
• Coach assigned personnel and coordinate development with managers for temporary watchstanders.
• Perform other duties as required.

Conocimientos

Product strategy

Roadmap development

Watchbill management

Training & qualification

Tooling & information

Procedures & escalation

Operational support

Performance improvement

Resource planning

Cross-program coordination

People leadership

Travel readiness

Educación

Bachelor's degree in business/engineering/IS/ops mgmt

Herramientas

Jira

Remote diagnostics

Dashboards

Secure communications

Descripción del empleo

This is an onsite position in Baltimore, MD with CONUS and OCONUS travel.

Job Overview

The Mission Support Center (MSC) Product Manager owns the development, delivery, and improvement of the company’s centralized operational support capability. Treating the MSC as a product, this role defines its users, services, roadmap, and performance measures to support deployed teams, customers, and program leadership across company operations.

The manager integrates watchbill personnel, training, tooling, and procedures into a dependable support service. Responsibilities include establishing coverage, qualifying watchstanders, coordinating technical reachback, and ensuring timely issue resolution or escalation. The manager works with Operations, Integrated Product Support, Engineering, IT, and program leaders to translate mission requirements and field feedback into improvements.

The role establishes service expectations and balances operational demands with capability development. Success is measured through responsiveness, resolution effectiveness, watchstander readiness, user satisfaction, and contribution to mission availability.

Essential Functions

• Product Strategy and Roadmap: Define the MSC service portfolio, operating model, roadmap, and prioritized improvement backlog across company programs.
• Watchbill Management: Manage assigned watchstanders and coordinate personnel from other departments; establish coverage, qualifications, shift assignments, handoffs, and backuparrangements.
• Training and Qualification: Develop onboarding, qualification standards, recurring training, exercises, and proficiency assessments with technical SMEs.
• Tooling and Information: Define requirements for communications, issue tracking, dashboards, knowledge resources, and remote diagnostic tools; coordinate implementation with IT and Engineering.
• Procedures and Escalation: Maintain procedures for receiving requests, troubleshooting, documenting actions, transferring watches, escalating issues, and communicating status.
• Operational Support: Coordinate support to operations, exercises, testing, and customer missions; connect watchstanders with technical and program authorities.
• Performance and Improvement: Track support demand, response and resolution times, recurring issues, coverage gaps, and user feedback to improve services.
• Resource Planning: Forecast staffing, training, tooling, and funding requirements; recommend investments and communicate constraints to leadership.
• Cross-Program Coordination: Establish service expectations and priorities with program leaders, including competing demands and surge requirements.
• Personnel Leadership: Coach assigned personnel, assess performance, and coordinate development with functional managers for temporary watchstanders.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Ability to translate user needs into service requirements, priorities, procedures, and measurable outcomes.
• Working knowledge of issue tracking, troubleshooting workflows, knowledge management, and performance reporting.
• Strong communication, organizational, and decision-making skills during time-sensitive situations.
• Ability to support a continuously operating center, including occasional nights, weekends, and surge periods.
• Willingness to travel to operational sites to assess support requirements and MSC effectiveness.
• Familiarity with unmanned systems, maritime operations, deployed sustainment, or government mission support preferred.
• Familiarity with Jira, remote diagnostics, operational dashboards, and secure communications preferred.

Education / Certifications

• Bachelor’s degree in business, engineering, information systems, operations management, or a related field; equivalent experience may be considered.

Experience

• 5+ years of experience in operational support, technical service delivery, field operations, product management, or a related discipline, including team leadership.
• Experience coordinating staffing, schedules, training, and technical resources across teams.
• Experience establishing or managing a mission support center, operations center, technical help desk, or comparable reachback service preferred.
• Experience developing product roadmaps, managing improvement backlogs, and introducing services preferred.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

Frequently required to sit, and to reach to use computers and other office equipment

Security Clearance

• Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

About AEVEX

AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.

AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees.

Recruitment Communication Notice: All official correspondence regarding your application, application status, interviews, or the AEVEX hiring process will come directly from an AEVEX representative using an @aevex.com email address or through Greenhouse, our applicant tracking system. Please use caution with communications claiming to represent AEVEX from other email domains, and always verify the sender before responding or providing personal information.

AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AEVEX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.