Product Manager

Emerson; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Emerson is looking for a Customer Data Business Product Owner in Austin, Texas, to lead the development of a next-generation Customer Data Platform (CDP) and Customer 360 capability. This role is pivotal in unifying data systems to enable a trusted customer view.

The ideal candidate will have 3+ years in a product owner role with strong experience in customer data management and proven capability in building Customer 360 initiatives.

Qualifications

• 3+ years of experience in Product Owner or Data Product Owner roles.
• Strong experience managing customer data domains.
• Proven experience with Customer 360 initiatives.

Responsibilities

• Define and own vision, roadmap, and backlog for the Customer Data Platform.
• Lead evolution of Customer 360 data model.
• Drive alignment across systems to reduce fragmentation.

Skills

Product Ownership

Customer Data Management

Data Modeling

Agile/Scrum

Tools

Salesforce

Azure

Snowflake

Job description

Job Description

We are seeking a Customer Data Business Product Owner to lead the development of a next‑generation Customer Data Platform (CDP) and enterprise Customer 360 capability. This highly strategic, enterprise‑wide role defines how customer data is structured, governed, and activated across systems. You will work across CRM, data platforms, digital systems, and analytics to unify fragmented data into a consistent, trusted, and actionable customer view.

Key Responsibilities

• Define and own the vision, roadmap, and backlog for the enterprise Customer Data Platform
• Lead the evolution of a Customer 360 data model, aligning to operational and analytics needs
• Prioritize features based on value creation, data impact, and stakeholder demand
• Explore and analyze customer data models across multiple source systems (CRM, Data Lake, etc.)
• Define canonical data structures and relationships to support a unified customer view
• Drive alignment across systems to reduce fragmentation and duplication
• Define and evolve strategies for customer identity resolution across systems
• Establish and enforce enterprise data governance frameworks for customer data
• Define business rules, data definitions, ownership, and stewardship models
• Ensure data quality, consistency, and compliance across systems
• Act as the primary interface between business stakeholders and technical teams
• Align across Sales, Marketing, Digital, Analytics, and IT functions
• Define and track KPIs (data quality, adoption, business impact)

Qualifications

• 3+ years of experience in Product Owner, Data Product Owner, or Business Product roles
• Strong experience with customer data domains (accounts, contacts, hierarchies, interactions, etc.)
• Proven experience building or scaling Customer 360 / Customer Data Platform initiatives
• Experience working across multiple systems and data platforms (e.g., CRM, MDM, data lake/warehouse)
• Deep understanding of entity resolution, identity matching, and data modeling concepts
• Experience translating business needs into data and system requirements
• Only U.S. Persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR 120) may be considered.

Preferred Qualifications

• Experience with enterprise data governance frameworks and MDM concepts
• Familiarity with platforms such as Salesforce, Azure, Snowflake, or CDP tools
• Experience working in Agile/Scrum environments across multiple teams

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1 (including those with OPT or CPT), H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.