Product Management Senior Director

Salesforce; Boston (MA); On-site; USD 218,000 - 365,000; Full time

Job summary

Salesforce is hiring a Senior Director of Product Management for AI Agent Systems. You will work with enterprise customers to identify opportunities and shape a repeatable product line, partnering with engineering and forward-deployed teams to drive adoption.

You’ll translate customer needs into clear product decisions and oversee a roadmap across learning, execution, and governance. You are a hands-on leader who can balance strategic priorities with customer outcomes, ensuring reliability, cost

Qualifications

• Seasoned product leader with enterprise software experience.
• Able to own roadmap from ambiguity to production adoption.
• Experience bringing AI-powered products to users with reliability.

Responsibilities

• Build directly with enterprise customers to identify automation opportunities.
• Define product strategy, sequencing across agent learning, execution, governance, and self-service.
• Lead cross-team collaboration with engineering, design, and legal to bring offering to market.

Skills

Executive product leadership

Hands-on with customers

AI-powered product experience

Strategic prioritization

Decision justification to execs

Tools

APIs

Workflow state

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProductJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Senior Director, PM - AI Agent SystemsAI agents can reason about what needs to happen. Getting them to reliably do work inside the software businesses actually run on is the next frontier.We’re building Systems Integration Agent: computer use for the enterprise. It learns how to operate applications like SAP, Oracle, and Workday, then turns that knowledge into reusable, code-backed actions. The challenge goes beyond making an impressive demo: customers need automation they can trust with consequential business processes.Our team operates as a small startup within Salesforce AI Labs, separate from the main engineering and product organizations. You’ll work directly with the team’s leader and engineers, alongside customers, with the autonomy to shape an early product and the resources of Salesforce to back you up.As Senior Director of Product Management, you’ll help turn early production success into a repeatable product business. This is a hands-on product leadership role that includes spending time with customers, making difficult prioritization decisions, shaping the experience, and carrying those decisions through launch and adoption. You should be as comfortable investigating a failed customer workflow as presenting the product strategy to executive leadership.What You’ll Actually Be DoingBuild Directly With CustomersWork alongside enterprise customers to understand their processes, identify valuable automation opportunities, and define what successful execution actually means.Partner with engineering and forward-deployed engineers to take workflows from initial exploration through production adoption.Distinguish customer-specific requirements from recurring needs that deserve investment in the core product.Establish credible measures of customer value, including time saved, operational cost, reliability, and ongoing maintenance.Own Product Strategy and PrioritizationShape the product vision, roadmap, and sequencing across agent learning, execution, evaluation, governance, and self-service.Decide where to focus first: which customers, systems, and workflows offer the strongest combination of customer value and repeatable adoption.Make explicit tradeoffs between winning a new customer and building capabilities that make the next ten deployments easier.Translate customer requirements and technical constraints into clear product decisions.Make Powerful Technology Usable and TrustworthyPartner with engineering and design to make recording, building, testing, debugging, and operating workflows accessible to the people who own those processes.Define how users understand what an agent can do, verify its results, recover from failures, and retain control over consequential actions.Establish product-level success criteria and release gates grounded in task completion, correctness, intervention rates, and time to value.Build a path from hands-on onboarding toward increasingly self-service adoption.Take the Product to MarketPartner with Salesforce stakeholders across product marketing, sales, pricing, security, and legal to bring the offering to market.Shape positioning, packaging, and the customer journey from first demonstration to evaluation, purchase, and production use.Build a growth strategy that connects enterprise buying decisions with hands-on technical validation and practitioner credibility.Keep leadership aligned on the investment needed, the evidence behind the strategy, and the decisions that will determine what happens next.You’re Our Person If…You’ve taken an enterprise software product from ambiguity into production adoption. You can explain the decisions you owned, what customers actually used, and how the product changed after launch.You have hands-on experience bringing AI-powered products to users. You understand why model quality alone is insufficient and can reason about evaluation, reliability, latency, cost, and human oversight.You are technically fluent. You can engage deeply with engineers on agent behavior, APIs, workflow state, permissions, and failure recovery without needing to be the implementation owner.You build directly with customers. You can move between a CIO’s business objectives and a process owner’s daily work, turning both into focused product decisions.You demonstrate senior product judgment. You’ve owned consequential roadmap and investment tradeoffs, aligned teams without relying on reporting lines, and stayed accountable for outcomes.You want to remain hands-on. You’re comfortable testing the product, writing precise requirements, investigating failures, and doing the detailed work required to get an early product right.Helpful ExperienceEnterprise automation, integration platforms, RPA, developer tools, or agent-based products.Products used across systems such as SAP, Oracle, Workday, or Salesforce.Combining enterprise sales with self-service evaluation or product-led adoption.Working with forward-deployed engineering teams.Growing a zero-to-one product within a startup or an incubation team.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.