Product Management Director, Platform Services

salesforce.com, inc.; San Francisco (CA); On-site; USD 197,000 - 314,000; Full time

Job summary

Salesforce is seeking a Product Management Director for the Digital Marketing Technology team to lead agentic actions related to SEO, taxonomy, and AI-driven content experiences across global websites, messaging, and events.

You will manage a backlog for an engineering team delivering capabilities like autonomous cross linking, redirect resolution, and auto-tagging while shaping the roadmap for Salesforce products.

Qualifications

• 10+ years of relevant experience in product management and delivery.
• Experience with search engine optimization, answer engine optimization, and generative engine optimization.
• Experience with data analysis and familiarity with statistical methods.
• Experience with natural language processing, prompt engineering, and reinforcement learning.
• Experience building products that utilize Ontology and Knowledge Graphs.
• Significant experience in scrum/agile practices and backlog management.
• Delivery accountability for complex development scenarios, with the ability to oversee multiple complex project deliveries in parallel.
• Comfortable operating in a fast-paced, dynamic environment, and able to drive operational efficiencies as needs change.
• Strategic thinker who aligns the right resources to the task, foresees and plans around obstacles, and develops sustainable, cost effective scalable solutions.
• Innovative mindset: always looking for improvements and not afraid to implement changes that map to business strategy
• Customer focus: builds relationships with customers and shapes solutions that have significant positive impact on their business
• Builds trust and credibility: makes decisions and takes actions consistent with the company's core values

Responsibilities

• Driving end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics
• Authoring and maintaining the backlog for a high-performing engineering team
• Overseeing delivery of products and projects involving a variety of technologies and ensuring solutions align with long-term objectives
• Leading decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams
• Developing and cultivating people and teams through collaboration and leadership

Skills

PM experience

SEO

Data analysis

NLP & RL

Ontology & KGs

Scrum/Agile

Backlog management

Fast-paced environment

Strategic thinking

Innovative mindset

Customer focus

Trust & credibility

Job description

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Salesforce Digital Marketing Technology team is looking for a Product Management Director to lead agentic actions related to Search Engine Optimization and Taxonomy Services in order to optimize our global websites, messaging, and events experiences.
This is a technical product management role directly managing the backlog of a team delivering capabilities such as autonomous cross linking, redirect resolution, and auto-tagging while contributing to the future roadmap of Salesforce products. You should have extensive background in leading the development of sophisticated marketing, AI and content based experiences with global teams at scale.
You will work with a global team of product managers with a focus on fostering and building engaging and elevating experiences for Salesforce customers and Trailblazers. Ideally, you will have demonstrated success in defining product strategy, vision, roadmap, stakeholder engagement and execution.

What You'll Actually Be Doing

• Driving end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics
• Authoring and maintaining the backlog for a high-performing engineering team
• Overseeing delivery of products and projects involving a variety of technologies and ensuring solutions align with long-term objectives
• Leading decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams
• Developing and cultivating people and teams through collaboration and leadership

You're Our Person If...

• 10+ years of relevant experience in product management and delivery
• Experience with search engine optimization, answer engine optimization, and generative engine optimization
• Experience with data analysis and familiarity with statistical methods
• Experience with natural language processing, prompt engineering, and reinforcement learning
• Experience building products that utilize Ontology and Knowledge Graphs
• Significant experience in scrum/agile practices and backlog management
• Delivery accountability for complex development scenarios, with the ability to oversee multiple complex project deliveries in parallel
• Comfortable operating in a fast-paced, dynamic environment, and able to drive operational efficiencies as needs change
• Strategic thinker who aligns the right resources to the task, foresees and plans around obstacles, and develops sustainable, cost effective scalable solutions
• Innovative mindset: always looking for improvements and not afraid to implement changes that map to business strategy
• Customer focus: builds relationships with customers and shapes solutions that have significant positive impact on their business
• Builds trust and credibility: makes decisions and takes actions consistent with the company's core values

Even Better If...

• Salesforce technology expertise, including Salesforce Platform and Data Cloud
• Experience in Marketing, Community, and Content based apps and content management systems
• Experience managing development of customer facing/public properties and experiences
• Experience managing global teams at scale across multiple hubs and time zones, as well as vendor partners and contractors

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.