Product Management Associate - CRM

MetLif; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

MetLife is seeking a Product Management Associate to support Service360, Book of Business Management, Workflow Automation, and AI-enabled transformation initiatives within the Sales, Underwriting and Enablement ART.

The role partners with Product Managers, Product Owners, Service leaders, business stakeholders, and technology teams to define and deliver solutions that improve experiences for customers, brokers, and associates.

Qualifications

• Strong understanding of Group Benefits service operations.
• Experience collaborating with product managers, owners, service leaders, stakeholders, and technology teams.
• Curious, customer-focused, and driven to improve how work gets done.
• Experience leveraging AI tools to automate processes and improve productivity.

Responsibilities

• Support Service360, Book of Business Management, Workflow Automation, and AI-enabled transformation initiatives within the Sales, Underwriting and Enablement ART.
• Partner with Product Managers, Product Owners, Service leaders, and technology teams to define, prioritize, test, and deliver solutions that improve customer, broker, and associate experiences across the Group Benefits business.
• Drive product execution across Service360, customer servicing workflows, case management, automation, and AI-enabled capabilities while ensuring solutions align with business needs.

Skills

Product management

Cross-functional collaboration

AI literacy

Education

Bachelor's degree (related field)

Tools

Microsoft Copilot

OpenAI

Claude

Gemini

Job description

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Opportunity

MetLife is seeking a Product Management Associate to support Service360, Book of Business Management, Workflow Automation, and AI-enabled transformation initiatives within the Sales, Underwriting and Enablement ART. This role will partner with Product Managers, Product Owners, Service leaders, business stakeholders, and technology teams to define, prioritize, test, and deliver solutions that improve customer, broker, and associate experiences across the Group Benefits business.

The ideal candidate has a strong understanding of Group Benefits service operations and how customers and brokers are sold, onboarded, managed, and serviced throughout their lifecycle. They will help drive product execution across Service360, customer servicing workflows, case management, automation, and AI-enabled capabilities while ensuring solutions align with business needs.

We're looking for someone who is naturally curious, customer-focused, and passionate about improving how work gets done. Experience leveraging AI tools such as Microsoft Copilot, OpenAI, Claude, Gemini, or similar technologies to automate processes, improve productivity, and solve business challenges is highly valued.

This role offers the opportunity to help shape the future of customer and broker servicing at MetLife through technology, workflow automation, and AI-driven innovation.

This role