Product Liability Claims Lead

Sedgwick; Boston (MA); Remote; USD 90,000 - 112,000; Full time

Job summary

Sedgwick is seeking an Assistant Claims Manager (Product Liability) to lead technical and operational teams, ensuring compliance with standards and client requirements. This role supervises up to 25 colleagues and drives quality, staffing, and budget performance.

The position offers telecommuting flexibility from TX with a focus on coordinating claims strategy, improving processes, and delivering excellent client service in a national setting.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Eight (8) years of claims management experience, including one (1) year supervisory experience.
• Strong communication, leadership, and analytical skills demonstrated.

Responsibilities

• Oversees internal quality review process and reports monthly.
• Ensures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulation, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.

Skills

Excellent oral & written communication

PC literate

Leadership/management/motivational

Analytical and interpretive

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Teamwork ability

Performance competencies

Education

Bachelor's degree

Job description

Sedgwick is seeking an Assistant Claims Manager (Product Liability) to lead technical and operational teams, ensuring compliance with standards and client requirements. This role supervises up to 25 colleagues and drives quality, staffing, and budget performance.

The position offers telecommuting flexibility from TX with a focus on coordinating claims strategy, improving processes, and delivering excellent client service in a national setting.