Product Leader, CX & Loyalty - eCommerce

Quill; Lincolnshire (IL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Business Resource Groups

Flexible PTO

Discounts

401(k) match

Wellness programs

Job summary

Quill is seeking a Senior Manager of Product Management for Customer Experience & Loyalty to own the digital experiences that drive engagement and loyalty across Quill.com. You will shape strategy, roadmap, and optimization, partnering with Marketing, Analytics, UX, and Technology to reduce friction and boost long-term customer value.

You’ll lead initiatives across onboarding, rewards, chat, cart, checkout, and reorder experiences with a strong emphasis on measurable business outcomes and

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 8+ years in product management, ecommerce, or customer experience, with 2+ years in leadership.
• Strong analytics skills using Adobe Analytics, GA4, and FullStory.
• Familiarity with A/B testing, SEO, and CMS.

Responsibilities

• Develop and communicate a clear product strategy and roadmap.
• Tailor experiences for customer segments, reducing friction.
• Own engagement, retention, and loyalty metrics using analytics.
• Lead A/B testing and optimization to improve satisfaction.
• Collaborate with UX/UI, engineering, and marketing to deliver on time.

Skills

Agile methodologies

Communication

Collaboration

Customer focus

Leadership

Strategic thinking

Cross-functional teamwork

Adaptability

Education

Bachelor's degree in a relevant field

MBA preferred

Tools

Adobe Analytics

GA4

FullStory

Job description

Quill is seeking a Senior Manager of Product Management for Customer Experience & Loyalty to own the digital experiences that drive engagement and loyalty across Quill.com. You will shape strategy, roadmap, and optimization, partnering with Marketing, Analytics, UX, and Technology to reduce friction and boost long-term customer value.

You’ll lead initiatives across onboarding, rewards, chat, cart, checkout, and reorder experiences with a strong emphasis on measurable business outcomes and