Product Lead, Ordering Provider Solutions

GeneDx; United States; Remote; USD 153,000 - 192,000; Full time

Job summary

A leading company is seeking a mission-driven Product Lead to enhance the experience for healthcare providers ordering genetic tests. The role involves leading product strategy, ensuring clarity in user experiences, and collaborating across teams to streamline processes. The ideal candidate will have extensive product management experience, strong analytical skills, and a commitment to improving healthcare outcomes.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Retirement Savings Plan

Employee Discounts

Voluntary benefits

Qualifications

• 6+ years of product management experience, including 2+ years in B2B tools.
• Deep understanding of healthcare provider workflows.

Responsibilities

• Own and lead the product strategy and roadmap for provider ordering experiences.
• Define and monitor KPIs such as order conversion rate and NPS.

Skills

Analytical

Communication

Stakeholder Management

Empathy

Education

Bachelor's degree

MBA

MPH

MS

Tools

Agile methodologies

Human-centered design

Job description

Summary

We’re seeking a mission-driven Product Lead to own the end-to-end experience for individual healthcare providers—including geneticists, general pediatricians, pediatric subspecialists, and more—who may order GeneDx tests. This person will lead solutions that help providers onboard, place orders, interpret results, and serve their patients confidently, while working seamlessly within existing workflows. You’ll translate strategy into scalable programs and initiatives that deliver clarity, ease, and clinical value.

You will be responsible for ensuring provider/practice user experiences and communications are clear, accessible, intuitive, and frictionless, while meeting critical operational, clinical, and regulatory requirements. Whether interactions take place through a website, portal, email, secure inbox, physical/in-person interface, or another medium, experiences must deliver both function and clarity for a wide variety of patient care scenarios.

Job Responsibilities

• Own and lead the product strategy, roadmap, and multi-quarter programs for individual provider ordering experiences.
• Translate strategy into actionable features and services that streamline onboarding, ordering, and results access.
• Lead cross-functional planning and execution across Clinical Product, Commercial, Medical Affairs, Client Services, and Engineering.
• Deeply understand clinician needs through research, interviews, and observation— becoming a subject matter expert on their day-to-day workflows.
• Partner closely with Product Owners to scope and deliver solutions via scrum teams. Deliverables may include: market requirements document (MRD), journey maps, product strategy decks, MVP plans, business cases, success measurement plans, etc.
• Define and monitor KPIs such as:
  • Order conversion rate by specialty
  • Time-to-first-order
  • NPS or satisfaction scores among providers
  • Provider support ticket volume and themes

Education, Experience, and Skills

• 6+ years of product management experience, including 2+ years in B2B or clinician-facing tools and applications
• Deep understanding of healthcare provider workflows; experience with diagnostic ordering, EMRs, and test interpretation tools preferred
• Strong analytical, communication, and stakeholder management skills paired with excellent execution and attention to detail.
• Deep empathy for end users—providers, enterprise customers, patients, and caregivers— and a commitment to making their experience simpler, faster, and more empowering.
• Familiarity with agile methodologies, digital transformation, human-centered design, and modern product discovery/delivery practices.
• A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
• Bachelor’s degree required; advanced degree (MBA, MPH, MS) or clinical training is a plus

Pay Transparency, Budgeted Range $153,053 — $191,317 USD

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Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing:Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection:By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis:We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care:Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery:Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:

• Be bold in our vision & brave in our execution.
• Communicate directly, with empathy.
• Do what we say we're going to do.
• Be adaptable to change.
• Operate with a bias for action.

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.