Product Lead - Elevate Experience & Retention

Serus; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Anon AI Labs is seeking a Product Lead for Serus to own experience, quality and retention. You will sign up as a new user, run scans, read alerts, and drive improvements that reduce drop-off and increase long-term value.

You will work directly with the founders, designers and engineers to translate complex AI-driven capabilities into a clear user journey, with measurable impact on activation and retention.

Qualifications

• Sharp product judgment and close attention to detail.
• You test things yourself and follow problems through.
• You’ve made a customer-facing software product better, and can show it.
• You’re comfortable reading analytics, running experiments and listening to users.
• You work well with designers and engineers.
• You understand AI system behavior to make good calls.
• Former founders/builders with strong product instincts are encouraged to apply.

Responsibilities

• Test every new feature before it ships, and keep using the old ones.
• Go through everything a customer goes through, from the first scan to month six.
• Find what confuses people, unreliable results, and screens that let them down.
• Learn from customer calls, support tickets and watching people use the product.
• Turn what you find into a short list of priorities, and work with the team until fixes are live.
• Set the quality bar a release must clear, and hold it.
• Track activation, repeat use, retention and churn, and check whether changes move them.
• Shape new features so people see the point straight away.

Skills

Product judgment

Attention to detail

Customer-facing product

Analytics experiments

Design/Engineering collaboration

AI systems awareness

Founder/builder mindset

Job description

Anon AI Labs is seeking a Product Lead for Serus to own experience, quality and retention. You will sign up as a new user, run scans, read alerts, and drive improvements that reduce drop-off and increase long-term value.

You will work directly with the founders, designers and engineers to translate complex AI-driven capabilities into a clear user journey, with measurable impact on activation and retention.