Product Lead, Disputes & Scams

Block, Inc.; California (MO); Remote; USD 198,000 - 297,000; Full time

Job summary

An innovative company is seeking a Product Lead to enhance customer trust and resolve transaction issues effectively. This role involves leading cross-functional efforts to scale the disputes platform while ensuring compliance and fairness. You will have the opportunity to work with diverse teams and tackle complex challenges that directly impact millions of users. Join a dynamic environment that values collaboration and creativity, and help redefine customer experiences in financial services. This is a unique chance to influence the future of financial products and contribute to building a more inclusive economy.

Benefits

Remote Work

Medical Insurance

Flexible Time Off

Retirement Savings Plans

Modern Family Planning

Qualifications

• 8+ years in product or risk management roles.
• Experience with compliance frameworks for financial products.

Responsibilities

• Lead cross-functional teams to enhance trust and resolution outcomes.
• Define metrics and collaborate with analytics for data-driven decisions.

Skills

Product Management

Risk Management

Data Analysis

Communication Skills

Regulatory Compliance

Education

Bachelor's Degree

Master's Degree

Job description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

As the Product Lead – Disputes & Scams, you’ll own one of the most critical trust-building experiences at Cash App: helping customers resolve transaction issues and protecting them from scams. You’ll lead cross-functional efforts to scale our disputes platform, expand coverage across all payment types, and improve transparency, fairness, and compliance. Your work will directly impact how millions of customers experience safety and resolution on Cash App. This is a rare opportunity to solve complex, high-scale problems at the intersection of product, risk, and regulatory compliance.

You Will

• Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes.
• Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress.
• Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth.
• Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay).
• Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects.

You Have

• 8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience).
• Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems.
• Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products.
• Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions.
• A collaborative approach to leadership, with the ability to influence and align cross-functional teams.
• Experience driving innovative, scalable solutions for risk challenges while improving operational processes.
• Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page .

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to thisresource . If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:

$198,000 — $297,000 USD

Zone B:

$188,100 — $282,100 USD

Zone C:

$178,200 — $267,400 USD

Zone D:

$168,300 — $252,500 USD

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.Squaremakes commerce and financial services accessible to sellers.Cash Appis the easy way to spend, send, and store money.Afterpayis transforming the way customers manage their spending over time.TIDALis a music platform that empowers artists to thrive as entrepreneurs.Bitkeyis a simple self-custody wallet built for bitcoin.Protois a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.