Product Lead (AI & Platform)

Binti; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Above-market compensation (salary + 40

Excellent medical, dental, vision, and

Flexible vacation time

Parental leave

Sabbatical after 4 years

401(k) with match

Job summary

Binti is seeking a Product Lead for AI & Platform to own the multi-year roadmap and drive scalable AI-enabled platform capabilities. You will work with Engineering, Design, and module squads to embed AI deeply into social-work workflows, ensuring responsible, human-led AI at scale.

You will pilot rapid prototyping with AI-native tools and define metrics for platform health, AI adoption, and social impact across nationwide programs.

Qualifications

• 5+ years of product management experience in B2B SaaS or AI-enabled products.
• Ability to distill complex, fragmented requirements into configurable platform components.
• Experience taking products from early-stage to enterprise-scale in regulated or government-facing environments.
• Excellent written and verbal communication with executives, agency leadership, social workers, and caregivers.
• Comfortable discussing API design, LLM orchestration, and data architecture.

Responsibilities

• Own the AI & Platform Roadmap and multi-year vision for AI and core platform services.
• Collaborate with Engineering, Design, and module squads to deeply integrate AI into user workflows.
• Define and measure platform health and AI adoption metrics across product teams.
• Prototype rapidly using AI-native tools to test platform features in days.
• Partner with engineering to architect scalable AI systems and flexible platform configurations.

Skills

Product management

B2B SaaS

AI integration

Communication

API design

LLM orchestration

Tools

Lovable

Claude Code

Cursor

Job description

• The AI & Platform team owns the foundational engine that powers every module at Binti—from Licensing and Placements to Family Finding and Service Referral Management
• This team is responsible for Binti AI, our suite of responsible, human-led AI tools like transcription, translation, and case-specific chat that dramatically reduce administrative burden
• This role will also own the Core Platform, including the shared infrastructure, data models, shared components, and horizontal functionality that allow Binti to scale and grow seamlessly
• Binti PMs drive the strategy and execution of the roadmap. As the Product Lead for AI & Platform, you will own a very technically ambitious and horizontally impactful part of our product
• You will partner closely with Engineering, Design, and our module-specific squads to ensure that AI and core platform capabilities are deeply integrated into every Binti user’s daily workflow
• This is a rare opportunity to define how LLMs and agentic patterns can be used responsibly in government and social services at a national scale. This role will report to our Product Leadership team
• Own the AI & Platform Roadmap: Develop the multi-year vision for how AI and core platform services (e.g., global search, custom data models, forms infrastructure) will evolve to support Binti’s rapid expansion
• Scale Binti AI: Drive the development of tools that transform social work, such as automated meeting transcription, intelligent form pre-fill, and “Chat with Binti AI” for instant case insights, while ensuring these tools remain human-led and bias-mitigated
• Drive Horizontal Impact: Identify common pain points across different Binti modules and build platform-level solutions that improve the experience for social workers, no matter the workflow
• Partner with Engineering: Collaborate with our technical teams to architect scalable AI systems and a flexible platform that can handle complex, agency-specific configurations without increasing operational overhead
• Prototype Rapidly: Use AI-native tools (Lovable, Claude Code, Cursor) to build and test high-fidelity prototypes of new platform and AI features in days, not weeks
• User-Centric Research: Spend time shadowing social workers and agency leadership to understand how AI can solve their deepest frustrations, ensuring our technical solutions are always grounded in human needs
• Drive Success Horizontally: Own the metrics for platform health and AI adoption, focusing on social worker time saved, accuracy of AI-generated drafts, and the “platform velocity” of other product teams

Benefits

• An above-market compensation package (salary + equity)
• Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
• Flexible vacation time to promote a healthy work-life blend, targeting 20 days/year
• 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
• 13 paid holidays; 11 Federally observed holidays (including Juneteenth), plus the day after Thanksgiving and Election Day
• Sick/Mental Health time separate from vacation days (72 hours)
• 4 weeks of sabbatical after 4 years of service at the company
• 401(k) with 100% match of contributions up to 4% of your annual salary
• Commuter benefits, FSA, and DCSA with administration paid for
• $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
• $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
• $1,000 reimbursement for virtual home office setup
• $100/month remote work stipend to cover internet, electricity, or home office setup costs, or $250/month for a co-working space
• Weekly reimbursement for lunch with coworkers - virtually or at our Oakland office
• Paid Jury Duty
• Remote work friendly

AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily and are excited to stay on the cutting edge as frontier models and applications continue to evolve5+ years of product management experience, with a heavy emphasis on B2B SaaS, developer platforms, or AI-integrated products. Experience with regulated, government-facing, or complex workflow software is a plusExcel at taking complex, fragmented requirements and distilling them with principled systems thinking into elegant, configurable platform componentsPassion for Binti’s mission and values and a belief that better technology leads to better outcomes for children and familiesExperience taking products from “early-stage” to “enterprise-scale,” specifically within regulated or government-facing environmentsExcellent written and verbal communication with a range of audiences, from executives and agency leadership to social workers and caregiver familiesComfortable in technical discussions on API design, LLM orchestration, and data architecture. You have informed opinions on where AI belongs in high-stakes workflows and where it doesn’t