Product Lead

SupportFinity™; New York (NY); On-site; USD 170,000 - 220,000; Full time

Job summary

Zip is seeking a first product hire in New York to build and scale the product function from the ground up. You will work directly with the CEO/CTO, design, engineering, and GTM teams to define, execute, and communicate the product strategy across stakeholders.

You'll own the full lifecycle from discovery to launch and scale, turning customer problems into shipped product while shaping our product culture, processes, and high-leverage ownership.

Qualifications

• 5+ years of experience in B2B SaaS.
• Experience as an early product hire in a startup is preferred.
• Strong communication skills for cross-functional teams.
• Strong sense of design principles and user experience.

Responsibilities

• Own the product strategy and roadmap from discovery to launch.
• Collaborate with design, engineering, customer success, and marketing.
• Define success metrics and leverage analytics to drive decisions.
• Partner with CEO/CTO on product positioning and strategy.
• Build scalable product processes and a strong product culture.

Skills

B2B SaaS

Startup experience

Technical communication

Design & UX mindset

Job description

About The Role As the first product hire, you’ll be responsible for building and scaling the product function from the ground up. You’ll work closely with design, engineering, customer success, and marketing — and directly with the CEO and CTO — to define, execute, and communicate Zip’s product strategy to internal and external stakeholders.

About The Role As the first product hire, you’ll be responsible for building and scaling the product function from the ground up. You’ll work closely with design, engineering, customer success, and marketing — and directly with the CEO and CTO — to define, execute, and communicate Zip’s product strategy to internal and external stakeholders. This is a rare opportunity to shape not just what we build, but how we build it. You’ll be the connective tissue between customer problems, business goals, and technical execution, turning ambiguity into clarity and ideas into shipped product. From early discovery and roadmap definition to launch, iteration, and scale, you’ll own the full product lifecycle end-to-end. If you’re energized by blank-page problems, high leverage ownership, and the chance to leave a lasting imprint on a fast-growing company, this role is for you.

What You'll Do

• Own the product roadmap — centralized and clear product roadmap that takes insights from sales, GTM, customers and own distribution internally and externally
• Build feedback loops and processes for the product roadmap between customers, GTM, design, and engineering so we consistently prioritize the right problems
• Run product discovery to validate what to build next, define product requirements for each new project or feature, and define success metrics for launches
• Partner with engineering to deliver high-quality releases, balancing usability, impact, and technical constraints (QA)
• Define kpis - leverage datadog and other product analytics and tracking to measure adoption and satisfaction.
• Collaborate with the CEO and CTO on product strategy and positioning.
• Lay the foundation for our product culture and processes — the way we plan, learn, and build as we grow.

We'd love to hear from you if you have...

• 5+ Years of Experience in B2B SaaS
• Startup experience - ideally as an early product hire
• Strong technical communication skills and a mastery of building processes + using software
• Strong sense of design principles and user experience

Company Enterprise cybersecurity is broken. Current annual cybersecurity spending is roughly $150B, with most enterprises spending heavily to deploy, manage, and configure 100s of different tools for marginal security benefit. At Zip, our goal is to build software that makes enterprise cybersecurity reasonable – to reduce bloat by bundling and configuring opinionated security tooling, synchronizing everything from device management to application security under one central pane of glass. Multiple companies with security offerings from Google to Jamf are API - first - they allow automated management, and with new government efforts to publish data on the global security risk landscape, there’s a unique opportunity to be the first in the market to properly integrate and build a full-stack, opinionated, enterprise security company. At Zip, you’ll be at the cutting edge of security, working with some of the world’s most important companies to effortlessly secure their people, software, and data.

Our Values

• We want our employees learn, grow, and have career satisfaction
  • We want to create a successful company – but not at the cost of culture. At Zip, we value each other, and want to create a culture where our people are not only “working in a fast-paced, challenging, environment” but are also (and more importantly) happy, learning, and able to contribute. We value succeeding as a collective.
• We are a high autonomy, high trust organization that prioritizes thoughtful communication
  • No one likes being micromanaged. At Zip, we value autonomy and trust our employees to get the job done. We add communication here to emphasize that high autonomy and high trust doesn’t mean no support. At Zip supporting our employees and creating a great culture is a top priority. Thoughtful communication in tandem with high ownership is key to not just building a successful culture, but also external collaboration with customers and internal teams.
• We value transparency, equity, and empathy.
  • Honest, empathetic feedback is kind. It gives your co-workers the opportunity to grow and become the best versions of themselves. At Zip, we value frequent, well-structured, fair feedback – feedback that directly relates activities to outcomes, and allows us all to move forward together, better.
• We want to move fast, be flexible, but not break things:
  • We’re a start-up: we need to move fast, and be able to pivot at a moment’s notice. But we don’t want to break things, and want to balance being fast with being thoughtful and intentional about how we build our software.
• We value balance
  • Whether it’s work/life balance or moving fast/building right balance, understanding the tradeoffs in a start-up and making sure to strike the right balance is necessary. We continuously evaluate our decisions in a data-driven way, and aim to make sure we’re always getting better.
• We assume best intentions
  • We're a team working together to make enterprise cybersecurity easy. We'll face hard problems together, and assuming best intentions of coworkers is of utmost importance to building a great culture.