Product Knowledge Expert - Work from home

TurboTax; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

Join TurboTax as a Customer Service Representative, where you'll assist customers with their inquiries about TurboTax products. This role offers flexible scheduling and opportunities to earn bonuses through additional hours and certification participation.

Benefits

TurboBonus Boost

$310 bonus for certification

Flexible scheduling

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Pay rate: $18.50 per hour¹
• TurboBonus Boost: Earn an additional $5.00 per hour from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th².
• Receive a $310 bonus for participating in the certification process as a TurboTax Product Expert³.
• Certification duration: 3 days.
• Flexible scheduling: Work any time between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum hours: 30 hours per week; opportunities to work more.
• You will be supported by an SME (Subject Matter Expert) during live calls, along with an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for clearly and empathetically helping customers with TurboTax products and software.
• Ability to understand customer needs, drive innovation, and deliver excellent service.