Product Integration Support Specialist

Internova; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading luxury travel services agency is seeking a customer support representative to assist clients with online booking tools and corporate travel software. The ideal candidate has 1-3 years of experience in corporate booking software and a background in travel agencies. The position offers opportunities for career advancement and a comprehensive benefits package.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

401k plan with company match

Discounted employee travel options

LinkedIn Learning webinars

Qualifications

• 1-3 years of experience with corporate online booking software, preferably Concur.
• Previous travel agency experience preferred.
• Working knowledge of GDS systems; Sabre knowledge preferred.

Responsibilities

• Provide customer support for online booking tools and corporate travel software.
• Monitor Help Desk calls and emails, completing tasks and communicating their status.
• Implement new accounts by following established processes.

Skills

Experience with corporate online booking software

Exceptional customer service skills

Strong oral and written communication skills

Education

Bachelor's degree or equivalent experience

Tools

GDS systems

Concur

Sabre

Job description

Overview

Employer Industry: Luxury Travel Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Role may be eligible for an incentive, commission, or discretionary bonus based on company and individual performance
• Comprehensive benefits package including medical, dental, and vision insurance, 401k plan with company match, and paid parental leave
• Access to discounted employee travel options and LinkedIn Learning webinars
• Work in a supportive environment with a focus on exceptional customer service

What to Expect (Job Responsibilities)

• Provide customer support for online booking tools and corporate travel software
• Monitor Help Desk calls and emails, completing tasks and communicating their status
• Implement new accounts by following established processes
• Present trainings and demonstrations in a professional manner
• Perform other duties as assigned

What is Required (Qualifications)

• 1-3 years of experience with corporate online booking software, preferably Concur
• Bachelor\'s degree or equivalent experience preferred
• Previous travel agency experience preferred
• Working knowledge of GDS systems; Sabre knowledge preferred
• Exceptional customer service skills along with strong oral and written communication skills

How to Stand Out (Preferred Qualifications)

• Experience with Emburse and Deem online booking tools
• Excellent presentation skills for conducting training in both virtual and in-person environments
• Detail-oriented with the ability to manage multiple projects simultaneously

#LuxuryTravel #CustomerService #CareerGrowth #TravelIndustry #RemoteWork

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