Product Installation Engineer - SPTS - 90% Travel. MA based

KLA; Westwood (KY); On-site; USD 46,000 - 79,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) including company matching

Employee stock purchase program

Job summary

KLA is seeking an on-site Field Service Engineer to install, troubleshoot, and support semiconductor equipment at customer sites. The role requires 3 years of experience in the semiconductor field or equivalent military service, with extensive travel (80-90%).

Candidates should be able to independently install tools, prepare field service reports, and coordinate ongoing installation progress while maintaining customer satisfaction and product performance.

Qualifications

• 3 years of experience in semiconductor or related field/military service.

Responsibilities

• Own installation of new tools at customer sites independently and only occasionally require guidance from managers.
• Troubleshoot and repair complex system level problems during installations using standard procedures and BKMs.
• Take full ownership of install administrative tasks and contribute to post-activity Quality Feedback Report.
• Obtain international travel documents and be ready to travel for extended periods.

Skills

Field service

Troubleshooting

Customer support

Installation

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Own installation of new tools at customer sites independently and only occasionally require guidance from managers. Follow all procedure and provide a consistent result within specified Cycle Times and exercise judgment within generally defined practices and policies. Achieve a predictable production ready.
• Troubleshoot and repair complex system level problem during installations using standard procedures, troubleshooting techniques and install BKMs to resolve system level problems which have multiple causes. Know when to elevate and provide clear communication with all previous actions and data to get the help needed.
• Take full ownership of install administrative tasks such as preparations of field service reports and daily pass downs on Installation progress and non-conformances. Contribute to post-activity Quality Feedback Report.
• Obtain all necessary international travel documents and manage their personal lives to be ready to travel for extended periods. Manage personal finances to prevent disruption to scheduled activities.
• 80 - 90 % travel, domestic and internationally by commercial transportation to customer sites.
• Assist junior engineers as necessary. Provide guidance and technical assistance at customer sites. Can develop basic POAs. Provide phone and on-site support for junior engineers
• 3 years of experience in semiconductor or related field/ military service experience

Minimum Qualifications

3 years of experience in semiconductor or related field/ military service experience

Base Pay Range: $33.75 - $57.36 Per Hour

Primary Location: USA-MA-Westwood-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.