Product Health Tech

Warren CAT; Wichita Falls (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Warren CAT seeks a Product Health Technician to perform repairs and maintenance critical to the health of our products. The role involves diagnosing issues, testing repairs, and ensuring proper operation after service.

The position requires a diesel technology background, CDL where applicable, and adherence to safety, DOT, and MSHA standards. Expect field work with substantial travel and a focus on accurate quotations and efficient service delivery.

Qualifications

• High school diploma or GED required; 3–5 years related experience or equivalent.
• Associate's degree/certification in diesel technology preferred.
• CDL and clean driving record; 21+ for field assignments.
• CAT product knowledge of diesel, electrical, hydraulic systems.
• Certification/experience in air-conditioning and brakes.
• Ability to provide accurate quotes and pricing to customers.
• DOT physical may be required; MSHA certification may be required.

Responsibilities

• Complete assigned jobs to meet flat rate times and metrics.
• Work safely and follow all safety policies.
• Complete paperwork and access required databases accurately.
• Follow contamination control and HAZMAT rules.
• Remove/install parts, disassemble/assemble components, test assemblies.
• Diagnose and troubleshoot problems and recommend repairs.
• Test and verify proper operation after repairs.
• Apply general failure analysis to determine diagnosis.
• Perform safety/service letters and inspections in maintenance programs.

Skills

Diagnose issues

Troubleshoot

Quotes/pricing

Safety compliance

Education

High school diploma or GED

Associate's in diesel technology or similar

Tools

Diagnostic software

Hand tools and air tools

Cranes and rigging equipment

Job description

The Product Health Technician is responsible for performing certain repairs and maintenance critical to the health of the product.

What You'll Do

• Complete assigned jobs and tasks to meet flat rate times and re-do metrics.
• Work safely and follow all WCAT safety policies and procedures.
• Complete related paperwork and access databases required to complete job (work order, parts order, JSA, DBS, SIS web, STW) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Diagnose and troubleshoot problems, give recommendations for repairs and make all critical machine and engine repairs and adjustments.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis and procedures to determines proper diagnosis.
• Perform safety and priority service letters issued by Caterpillar and or other manufactures, inspections required in our Planned Maintenance Program, and installation and repair of Product Link units.

What You'll Need

• High school diploma or general education degree (GED); and 3-5 years of related experience and/or testing or equivalent combination of education and experience.
• Associate's degree/certification in diesel technology, or similar mechanical discipline, preferred.
• Certification and or experience in air-condition and brakes.
• Clean driving record and CDL for field assignment, must be at least 21 to be assigned and operate field vehicle
• Specific CAT product knowledge of diesel, electrical, electronic, hydraulic, mechanical and pneumatic systems and components.
• General knowledge of basic hand tools, air tools, precision measuring tools and instruments, diagnostic software, cranes and rigging equipment.
• Requires the ability to provide accurate quotes and pricing estimates to the customer.
• May be required to complete a DOT physical.
• May require MSHA certification.
• Successfully complete Work Steps assessment.
• Must have successfully completed all level II foundational assessment tests.

Why Work With Us

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

Important Information

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required travel up to 75%, this position will require overnight travel.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.