Product GTM Operations Senior Manager

Block; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Block is seeking a Product GTM Operations Manager to join the GTM Programs & Product Intelligence team within the Revenue organization. You will help build operating systems that connect go-to-market teams with our technical partners and translate customer, seller, and field insights into clear priorities as new products launch and evolve.

You will partner with Product, Sales, Account Management, Marketing, Enablement, Analytics, Operations, Finance, and GTM leadership to bring structure to

Qualifications

• 6+ years in program management, operations, go-to-market or related field.
• Experience supporting cross-functional programs involving Product, Sales, Marketing, Enablement, Analytics, Operations, Finance, or other GTM teams.
• Strong project management skills across multiple workstreams, timelines, dependencies and stakeholders.
• Ability to bring structure to ambiguity and translate complex work into clear plans, owners, and next steps.
• Strong communication skills with clear status updates, meeting notes, decision logs, and leadership summaries.

Responsibilities

• Coordinate cross-functional GTM execution from planning through launch, adoption, and optimization.
• Build and maintain project plans with owners, milestones, dependencies, risks, and decisions.
• Partner across Sales, Account Management, Marketing, Enablement, Product, Analytics, Operations, Finance and GTM leadership to keep workstreams coordinated.
• Create visibility into program status, blockers, decisions, and next steps through documentation, cadences and follow-through.
• Operationalize product readiness and feedback loops for go-to-market and customer-facing initiatives.

Skills

Program management

Go-to-market

Cross-functional coordination

Project management

Communication

Data-driven decisions

Payments industry

Job description

We're looking for a Product GTM Operations Manager to join the GTM Programs & Product Intelligence team within the Revenue organization.

In this role, you'll help build and manage the operating systems that connect go-to-market teams with our technical partners. You'll support how new products and capabilities are planned, launched, measured, and improved across Revenue, while helping ensure customer, seller, and field insights are translated into clear priorities.

You'll partner with Product, Sales, Account Management, Marketing, Enablement, Analytics, Operations, Finance, and GTM leadership to bring structure to complex cross-functional work. This is an execution-focused individual contributor role for someone who is highly organized, clear in communication, and comfortable keeping programs moving through ambiguity.

What you'll do

• Coordinate cross-functional GTM execution
• Support cross-functional initiatives across Revenue and Product, from planning through launch, adoption, and optimization.
• Build and maintain project plans that clarify owners, milestones, dependencies, risks, open questions, and decisions.
• Partner across Sales, Account Management, Marketing, Enablement, Product, Analytics, Operations, Finance, and other teams to keep workstreams coordinated and on track.
• Create visibility into program status, blockers, decisions, and next steps through clear documentation, cadences, and follow-through

Operationalize product readiness and feedback loops

• Help coordinate how new products, features, and capabilities are brought to market across customer-facing teams.
• Ensure launch plans reflect product readiness, seller needs, field requirements, and business priorities.
• Maintain the documentation, trackers, and communication flows needed before, during, and after launch.
• Support feedback loops that capture what is working, what needs to improve, and what should inform future planning.

Build scalable operating mechanisms

• Develop and maintain templates, trackers, playbooks, intake processes, meeting cadences, status updates, and decision logs.
• Support planning and prioritization forums that help Product and GTM teams review customer needs, commercial blockers, competitive dynamics, and roadmap opportunities.
• Turn operational data, field feedback, and qualitative inputs into clear summaries that help stakeholders identify patterns and make decisions.
• Identify opportunities to simplify workflows, reduce friction, and improve how teams execute over time.

What We're Looking For

• 6+ years of experience in program management, operations, go-to-market, product operations, sales operations, consulting, or a related field.
• Experience supporting cross-functional programs involving Product, Sales, Marketing, Enablement, Analytics, Operations, Finance, or other GTM teams.
• Strong project management skills, with the ability to manage multiple workstreams, timelines, dependencies, stakeholders, and follow-ups.
• Ability to bring structure to ambiguity and translate complex work into clear plans, owners, and next steps.
• Strong communication skills, including clear status updates, meeting notes, decision logs, leadership summaries, and partner-facing resources.
• Comfort working with operational data, customer or field feedback, and qualitative inputs to identify patterns and align stakeholders.
• Ability to build trust and drive alignment across teams without direct authority.
• Strong follow-through and attention to detail.
• Commercial awareness and curiosity about how product launches, customer feedback, competitive insights, and roadmap decisions impact seller outcomes and business performance.
• Comfort operating in a fast-moving environment where priorities may shift and processes may still be developing.
• Experience in payments, fintech, SaaS, commerce, marketplaces, or another operationally complex industry is preferred.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the d