Product Expert (PT & FT)

Shop Good; San Diego (CA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Healthcare & 401k

Employee discounts

Growth opportunities

Inclusive environment

Wellness focus

Job summary

Shop Good in San Diego is seeking a Product Expert to educate customers on clean beauty, skincare, and wellness in a fast-paced retail setting. This role may be part-time or full-time and requires flexibility to work across both locations.

You will guide customers through personalized product recommendations, maintain store cleanliness, and support spa flow with estheticians, while learning our curated brands and ingredients.

Qualifications

• Customer service experience in health, wellness or beauty is required.
• Flexibility to work across both locations is required.
• Experience or strong passion for beauty and skincare is essential.
• Excellent interpersonal skills for social interaction.
• Ability to multi-task and thrive in a fast-paced store.
• Strong attention to detail and organization.
• Team player who collaborates well with others.
• Resourceful problem-solver able to resolve issues on the spot.
• Available to work at least one weekend day during peak hours.
• Makeup artistry experience or interest in learning is a plus.

Responsibilities

• Educate customers about clean beauty, plant botanicals and total body health.
• Help customers make decisions based on bio-individual needs and skin types.
• Provide exceptional customer service to every Shop Good client.
• Aim to meet and exceed daily, weekly and monthly sales goals.
• Maintain impeccable store cleanliness at opening and closing.
• End-of-shift cleaning and sanitizing of shop and samples.
• Answer phone and check emails during sales floor hours.
• Support spa clients flow in partnership with estheticians.
• Process and stock inbound inventory.

Skills

Customer service

Beauty & skincare

Interpersonal skills

Multi-tasking

Attention to detail

Team player

Problem solving

Weekend availability

Makeup artistry interest

Job description

Location: San Diego, CA
Position: Product Expert Employment Type: Part-time &/or Full-Time Department: Retail Sales and Client Experience

Brand Overview: Shop Good is on a mission to empower individuals on their journey to healthy living by providing a highly-curated selection of best-in-class clean beauty, skincare and wellness products that are toxic-free and performance-driven, along with an in-house holistic spa for personalized skin support and sustainable results. Our experts partner with you to offer customized, clean, and integrated beauty, skincare & wellness solutions, tailored to your bio-individual needs, all within a one-stop shop. We are more than a retailer; we are a destination for inspiration, discovery, education, and advocacy. We strive to make healthy living more accessible and enjoyable, allowing you to indulge in clean products and treatments that truly perform and help you feel your best, inside and out. At Shop Good, we believe that healthy living doesn’t have to be hard. It should be effortless, fabulous, and downright fun.

Job Description: Our Shop Good Product Expert is a self-starter at heart and a customer service savant with a pre-existing passion for, or formal education in, natural ingredients, skin, holistic wellness, or clean living. We are looking for that special someone excited to inspire, educate, and introduce the best in clean products, utilizing their passion for skincare, makeup, and wellness in a sales-driven, fast-paced retail setting. Flexibility to work across both locations is required.

As a Shop Good Product Expert, you will be leading each customer through a specialized and individualized in-store experience. Utilizing your knowledge of our highly curated assortment of products, you are expected to make optimal product recommendations specific to our customers’ bio-individuality and wellness goals. You do not need to know our exact brands and their ingredients before you start, but you need to be eager and passionate about learning and excited about researching, studying, and deeply getting to know our products and brands. The person we hire is organized, detail-oriented, reliable, a clear communicator with a strong affinity for customer service and serving as an advocate for our clientele throughout their skin and wellness journey.

Ultimately, we are looking for someone who makes multi-tasking look easy, who is eager to be a part of a team of passionate individuals, and who is enthusiastic about growing with our brand. Key responsibilities include:

• Effectively and enthusiastically educate customers about clean beauty, plant botanicals, and their benefits for total body health
• Support customers in making purchasing decisions based on their bio-individual needs, bodies, and skin types
• Provide incredible customer service to every Shop Good client
• Possess a drive to meet and exceed daily, weekly, and monthly sales goals
• Clean and maintain impeccable store cleanliness at each opening and closing shift
• End of shift, complete cleaning and sanitization of the shop and product samples
• Answer phone and check business email during sales floor hours
• Support the flow of spa clients from check in and check out, serving as a partner to our team of estheticians.
• Process and stock inbound inventory

Qualifications:

• Must have customer service experience and/or experience in the health, wellness, or beauty space
• Flexibility to work across both locations is a requirement
• Experience with or a strong passion for beauty and skincare
• Excellent interpersonal skills with a passion for social interaction
• Ability to multi-task and thrive in a fast-paced, interruption-prone environment
• Strong attention to detail and excellent organizational skills
• Team player and thrives in a team environment
• Resourceful problem-solver and strong ability to resolve or smooth issues in the moment
• Available to work at least one weekend day in support of peak business hours.
• Makeup artistry experience or a strong interest in learning professional makeup application is preferred
• Competitive hourly pay of $21-$25, inclusive of base hourly pay and commission on products sold
• Subsidized healthcare and 401(k) benefits for full time employees
• Generous employee discounts on products and services
• Opportunities for growth and development
• A supportive, inclusive work environment
• Be a part of a team that values wellness, sustainability, and community

As part of our dedication to the diversity of our workforce, Shop Good is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.