Product Expert Bulk Supply Chain

US10791-ALACUS Air Liquide USA LLC; Independence Township (OH); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Parental leave

Holidays & time off

Career development

Job summary

Air Liquide is hiring a Product Expert Bulk Supply Chain in Independence, OH, with a hybrid work schedule. The role interfaces with business and technical stakeholders for requirements and product evolutions, deploying and maintaining the solution, and providing Level 3 incident support.

The position requires a engineering/IT degree, IT product development experience, cloud tech, SQL, and experience in supply chain optimization.

Qualifications

• Bachelor or Master’s degree in engineering, Information Technology or a related field.
• Experience in IT product development and operations, cloud technology and SQL.
• Experience in Supply Chain optimisation.
• Analytical, autonomous, problem solving and decision‑making skills.
• Planning, prioritization and organizational skills.
• Excellent communication skills, ability to explain a complex product roadmap to business and technical audiences.
• Leadership qualities and networking; ability to align multiple stakeholders.
• Understand change management and the value of consensus across a multi‑stakeholder environment.

Responsibilities

• Interface with business and technical stakeholders for requirements gathering and product evolutions.
• Gather requirements, configure the product to customer needs and identify gaps.
• Qualification of requirements with stakeholders (product team & client).
• Produce SOWs and functional documentation on product evolutions.
• Draft technical specifications and liaise with development to define solutions.
• Promote value creation initiatives and action around the product.
• Deploy and maintain the solution; provide L3 support for incidents.
• Coordinate acceptance testing with customers; give UAT feedback to dev teams.
• Support maintenance, patches and upgrades; coordinate with testing teams.
• Lead release management and follow up on development tasks.

Skills

Analytical

Autonomous

Problem solving

Communication

Leadership

Change management

Education

Bachelor's or Master's in engineering/IT

Job description

R10096018 Product Expert Bulk Supply Chain (Open)

Location: Independence, OH - Rockside Woods Blvd - Digital & IT - ALIZENT US

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly. How will you CONTRIBUTE and GROW?

The Product experts interface with business and technical stakeholders for requirement gathering, product evolutions and requirement qualification. He / She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance and acting as Level 3 for supporting incident/problems processes At Air Liquide, we RESPECT, HONOR and VALUE diversity. Air Liquide is Hiring for a Product Expert Bulk Supply Chain - Independence, OH! We are looking for you !

Hybrid Work Schedule

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment

Salary Range: $90 - $100K

• Responsible for interfacing with the customer for requirement gathering and product evolutions.
• Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product.
• Requirement qualification with all stakeholders (product team & client).
• Production of statements of work and functional documentation on product evolutions.
• Contribution to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions.
• Promote value creation initiatives & c-imp actions around the product.
• Deployment and maintenance.
• Release management.
• Follow up of the execution of development tasks with the developers.
• Internal testing and coordination with the testing team.
• Coordinate the user acceptance tests realization with customers.
• Receive feedback from users and transform it into new requirements if applicable.
• Give UAT feedback to development teams.
• Adaptive maintenance (management of product upgrades/patches).
• L3 Support - Assist users with level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc).
• Interface with the development team to deliver fixes.
• Help L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer.

Are you a MATCH?

• Bachelor or Master’s degree in engineering, Information Technology or a related field, Experience in IT products development and operations, Cloud technology, SQL language
• An experience in Supply Chain optimisation
• Analytical, autonomous, problem solving and decision-making skills
• Planning, prioritization and organizational skills
• Excellent communication skills, ability to explain a complex product roadmap to a varied audience of business and technical people alike
• Capacity to adjust its communication to different interlocutors and situations.
• Leadership qualities and networking, ability to convince his/her interlocutors.
• Understand how to manage change and the value of consensus within a community with multiple stakeholders.

• Experience with IT Project / Product Management
• Knowledge of Industrial Operations
• Understanding of Financial Aspects of the Product Management

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!