Product Expert Bulk Supply Chain

Air Liquide USA LLC; Independence Township (OH); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive family benefits

Parental leave (14 weeks)

401(k) with company match

Paid holidays, vacation, sick leave

Early benefits start after 30 days

Job summary

Air Liquide USA LLC in Independence, OH is seeking a Product Expert Bulk Supply Chain to bridge customer needs with product evolution. The role includes interfacing with customers for requirements, configuring the product accordingly and coordinating with development teams to deliver solutions.

The position offers a hybrid work schedule, a comprehensive benefits package and strong opportunities for growth in a global industrial gases leader.”

Qualifications

• Bachelor or Master’s degree in engineering, Information Technology or a related field.
• Experience in IT products development and operations, Cloud technology, SQL language.
• Experience in Supply Chain optimisation.
• Analytical, autonomous, problem solving and decision-making skills.
• Planning, prioritization and organizational skills.
• Excellent communication skills with the ability to explain a complex product roadmap to diverse audiences.
• Capacity to adjust communication to different interlocutors and situations.
• Leadership qualities and networking; ability to influence stakeholders.
• Understanding how to manage change and value of consensus among stakeholders.

Responsibilities

• Interfacing with customers for requirement gathering and product evolutions.
• Gather requirements, configure product per customer needs and identify gaps.
• Prepare statements of work and functional documentation on evolutions.
• Contribute to technical specifications and coordinate with development teams to define solutions.
• Promote value creation initiatives and actions around the product.
• Release management and coordination of development tasks with the team.
• Coordinate user acceptance testing with customers and provide feedback for improvements.
• Manage adaptive maintenance including product upgrades/patches.
• Provide Level 3 support by analyzing incidents and delivering fixes.

Skills

Analytical thinking

Autonomous

Problem solving

Decision making

Planning & prioritization

Communication skills

Leadership

Change management

Education

Engineering/IT degree

Tools

SQL

Cloud technology

Job description

R10096018 Product Expert Bulk Supply Chain (Open)

Location: Independence, OH - Rockside Woods Blvd - Digital & IT - ALIZENT US

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

How will you CONTRIBUTE and GROW?

At Air Liquide, we RESPECT, HONOR and VALUE diversity.

Air Liquide is Hiring for a Product Expert Bulk Supply Chain - Independence, OH!

We are looking for you !

• Hybrid Work Schedule


• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.


• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.


• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.


• Early Access: Your benefits start after just 30 days of employment


• Salary Range: $90 - $100K

Contribution to the product development

• Responsible for interfacing with the customer for requirement gathering and product evolutions.


• Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product.


• Requirement qualification with all stakeholders (product team & client).

• Production of statements of work and functional documentation on product evolutions.


• Contribution to the redaction of technical specifications (story board and functional specification) and interface with the development team to define technical solutions.


• Promote value creation initiatives & c-imp actions around the product

Deployment and maintenance

• Release management


• Follow up of the execution of development tasks with the developers.


• Internal testing and coordination with the testing team.


• Coordinate the user acceptance tests realization with customers. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams


• Adaptive maintenance (management of product upgrades/patches).

L3 Support

• Assist users with level 3 support on the solution by analyzing and resolving incidents (knowledge transfer, action plans, etc). Interface with the development team to deliver fixes.


• Help L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer

Required Qualifications:

• Bachelor or Master's degree in engineering, Information Technology or a related field,


• Experience in IT products development and operations, Cloud technology, SQL language


• An experience in Supply Chain optimisation


• Analytical, autonomous, problem solving and decision-making skills


• Planning, prioritization and organizational skills


• Excellent communication skills, ability to explain a complex product roadmap to a varied audience of business and technical people alike


• Capacity to adjust its communication to different interlocutors and situations.


• Leadership qualities and networking, ability to convince his/her interlocutors.


• Understand how to manage change and the value of consensus within a community with multiple stakeholders

Preferred Qualifications:

• Experience with IT Project / Product Management


• Knowledge of Industrial Operations


• Understanding of Financial Aspects of the Product Management

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.