Product Expert

Soundtrack Your Brand; New York (NY); Remote; USD 60,000 - 75,000; Full time

Job summary

A music streaming service provider is seeking a Product Expert to engage with small and medium businesses in New York. The role involves setup assistance, product education, and sales support. Candidates should have 1-2 years of experience in customer-facing roles, strong communication skills, and a passion for music. The salary ranges from $60,000 to $75,000. This role is remote with future opportunities to work from the New York office.

Qualifications

• 1-2 years of experience in sales, customer support, or customer-facing roles.
• Experience with small and medium-sized business customers.
• Native-level or near-native English fluency.

Responsibilities

• Engage with trial users to help them set up and understand our platform.
• Provide clear guidance through email, chat, and video.
• Troubleshoot common issues and support upgrades to paid subscriptions.

Skills

Customer engagement

Problem-solving

Sales

Strong communication

Tools

CRM

Chat tools

Notion AI

ChatGPT

Job description

About us

Soundtrack is a B2B scale-up company providing music streaming services for businesses. We serve small customers like the café around the corner, and larger brands like Kiehl's, Spotify, Hard Rock Cafe & Four Seasons. On the inside, we're a team of talented, motivated, and humble individuals, including our dedicated Sales, Customer Success, and Partner teams, alongside our expert Designers, Engineers, and Music specialists. We believe in product-led growth, where the product is the primary driver of customer acquisition, conversion and expansion.

The Role

We’re looking for a driven and tech-savvy Product Expert to join our US team in a fully remote role, with willingness to participate once we launch our local NY-office in the future. In this role, you’ll help small and medium-sized businesses get the most out of their free trial — solving setup issues, guiding them to the right subscription, and ensuring they quickly see value. The role blends inbound sales, product education, onboarding, and light technical support, making it a great fit for someone who enjoys combining customer engagement with sales impact. You’ll report directly to our VP Sales in Sweden.

You’ll focus on the US market and work closely with our Swedish HQ across time zones, so some flexibility in working hours is required.

Responsibilities

• Engage with trial users (cafés, restaurants, retailers, and more) to help them set up, understand our platform, and see value from day one
• Provide clear guidance across email, chat, and video to walk users through key features and product fit
• Troubleshoot common issues and remove obstacles in the buying journey
• Spot opportunities and demonstrate the benefits of upgrading to a paid subscription
• Contribute to refining and scaling our processes for onboarding and conversion
• Work independently while staying aligned with our Swedish HQ across time zones

About You

You take ownership, think proactively, and thrive on helping customers succeed. Comfortable blending product education with sales, you know how to build trust, guide prospects toward the right decision, and explain technical setups in a clear, empathetic way. You’re results-driven and persistent, yet patient and adaptable to customer needs — always keeping momentum high while ensuring a great experience. And if you love music like we do, even better!

Requirements

• 1–2 years of experience in sales, customer support, or other customer-facing roles
• Experience working with small and medium-sized business customers
• Experience working towards conversion or sales targets
• Native-level or near-native English fluency, including strong writing and communication skills
• Based in New York (required), as we are planning to establish an office in Manhattan and to ensure smooth collaboration with Sweden’s time zone

Preferred qualifications

• Background in SaaS or tech companies.
• Familiarity with CRM, chat, and automation tools (e.g., HubSpot, Intercom, Zapier, Notion AI, ChatGPT).
• Experience from hospitality or retail sectors.
• Background from pro-AV integrators, audio manufacturers, or similar industries where you’ve supported customers with technical audio solutions
• Passion for music

Benefits

Soundtrack understands the importance of offering benefits to our employees. As a new company, we are actively evaluating options and setting up a competitive benefits package.

Compensation

Salary: $60,000-$75,000

Note: The salary range shown is shared in accordance with local requirements and reflects a possible salary for this position. Actual compensation may vary, either above or below the range, based on factors such as your experience, location, and background. We assess each candidate individually and tailor our offer based on your qualifications and the value we believe you’ll bring to the role.

Please note that the salary is not performance-based; applicable bonus is already factored into the stated salary range.

EEO and Hiring notice

At Soundtrack, we believe that diversity fuels creativity and innovation. We're committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. We welcome applications from individuals of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and identities.

We reserve the right to close this vacancy early if we identify a suitable candidate before the application deadline. To ensure consideration, we encourage you to submit your application as soon as possible.

Application Process

Please note that we only accept applications submitted via our career page and do not accept applications by e-mail.

Employment Terms

This position is for at-will employment, meaning either you or the company can end the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job posting or any other company document constitutes an employment contract, and the company reserves the right to modify the duties, responsibilities, or terms of this position at any time.

We are committed to providing reasonable accommodations to employees and applicants with disabilities or for religious observances.