Product Experience Coach

Eliassen Group; Fort Worth (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading consulting firm based in Fort Worth is seeking a Product Experience Coach to elevate customer-centric practices within product and UX teams. This role involves coaching teams to embed user insights into decision-making for measurable improvements in customer experience. The position offers a hybrid work model with significant onsite presence and competitive compensation.

Benefits

Medical benefits

Dental benefits

401k with company matching

Qualifications

• Experience in UX research or design coaching required.
• Familiarity with agile delivery frameworks is essential.
• Strong communication skills with cross-functional teams.

Responsibilities

• Analyze current product challenges tied to user experience.
• Guide product teams in conducting effective discovery sessions.
• Enable creation of customer journey and experience maps.

Skills

Proven experience in product management

Strong knowledge of product discovery techniques

Strong facilitation and coaching skills

Tools

Figma

Miro

UserTesting

Job description

Product Experience Coach

Fort Worth, TX

Type: Consulting

Category: Coaching

Industry: Other

We are seeking a Product Experience Coach to help our product and UX teams elevate customer-centric practices, improve user experience outcomes, and build stronger discovery-to-delivery connections. This role is focused on coaching, enabling, and guiding product members and UX teams in embedding user insights into their decision-making process to deliver measurable improvements in customer experience.

*Hybrid Onsite | 3 days onsite in Dallas, TX

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Pay Rate: $110 - $120 W2

Responsibilities:

• Assess Product Pain Points: Analyze current product challenges tied to user experience, usability, and adoption.
• Coach on Discovery Practices: Guide product teams in conducting effective product discovery sessions to uncover unmet or underserved customer needs.
• Facilitate Customer Journey Understanding: Enable product managers and UX engineers to create and leverage journey maps, experience maps, and service blueprints.
• Embed Research in Delivery: Teach teams to interpret, synthesize, and apply user research and data insights into product decisions and backlog prioritization.
• Shape Backlog for Experience Outcomes: Partner with product leaders to translate research findings into actionable backlog items that directly improve user experience.
• Measure and Monitor UX: Define and implement metrics, benchmarks, and feedback loops to measure user experience and track improvements over time.
• Coach for Sustainability: Build capability within product and UX teams so they can independently sustain user-centered practices.

Experience Requirements:

• Proven experience in product management, UX research, or design coaching.
• Strong knowledge of product discovery techniques, customer journey mapping, and experience mapping.
• Familiarity with agile delivery frameworks and how UX integrates into product backlogs.
• Ability to translate research findings into business outcomes.
• Strong facilitation, coaching, and communication skills with cross-functional teams.
• Experience measuring UX effectiveness with qualitative and quantitative data.

Desired Skills

• Expertise in human-centered design and design thinking practices.
• Comfortable coaching senior stakeholders as well as hands-on practitioners.
• Experience with tools such as Figma, Miro, UserTesting, Qualtrics, or similar.
• Strong analytical skills with ability to link customer experience improvements to ROI.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.