Product Engineering Technician

Raynor Garage Doors; Dixon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team. This role involves responding to customer inquiries, troubleshooting installations, and collaborating with various departments to ensure successful project execution. The ideal candidate will possess strong communication skills, a mechanical aptitude, and a commitment to service excellence. Join a company that values teamwork, integrity, and personal accountability, and contribute to delivering quality solutions in the door installation industry. This is a fantastic opportunity for those looking to grow in a supportive environment.

Benefits

401(k) with company match

Health insurance

Vision insurance

Health Savings Account (HSA)

Voluntary Life Insurance

Employee Assistance Program

Wellness Program

Paid holidays

Paid time off

Qualifications

• 1-3 years of experience in door installation preferred.
• High School education is required.

Responsibilities

• Respond to customer inquiries via phone, fax, and email.
• Troubleshoot installations and provide technical support.
• Collaborate with engineering for installation solutions.

Skills

Microsoft Office

Quantitative Skills

Mechanical Aptitude

Verbal Communication

Written Communication

Organizational Skills

Problem-solving Skills

Decision-making Skills

Education

High School Diploma

Job description

Location:

Raynor Corporate Drive Campus
200 E Corporate Dr
Dixon, IL 61021, USA

Responsibilities:

• Respond to daily phone calls, faxes, and emails from customers, departments within Raynor, and consumers.
• Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
• Understand electrical drawings and schematics.
• Communicate with general contractors, designers, and architects.
• Work with Engineering to develop installation solutions.
• Perform other duties as required.

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Office.
• Quantitative skills and mechanical aptitude.
• Personal accountability for department/company improvement.
• Excellent verbal and written communication skills.
• Ability to interact with other departments.
• Good organizational skills.
• Strong problem-solving and decision-making skills.

Core Values:

• Deliver Service
• Be Positive
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Benefits:

• 401(k) with company match
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

Qualifications

Education: High School or better.

Experience: 1-3 years of work experience in door installation and AutoCAD is a plus but not required.

Licenses & Certifications:

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.