Product Engineer, USA

Partly; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Healthy, catered lunches

Annual wellness allowance

Paid parental leave

Commuter allowance

Inspiring workspaces

Flexible schedule

Celebratory events

Job summary

A leading technology firm in San Francisco is seeking a Forward Deployed Engineer to collaborate closely with customers and drive successful software deployments. This role involves ownership of the entire software lifecycle, where you'll lead technical discovery and translate customer needs into product solutions. Ideal candidates will have over three years of software development experience and a strong ability to empathize with customer needs. The position offers great benefits and a supportive work environment.

Qualifications

• 3+ years building and shipping complex software in production environments.
• Strong customer empathy and product thinking.
• Comfortable owning the full lifecycle: discovery to operate.
• Strong foundations in engineering fundamentals.
• Ability to collaborate with customer IT teams.
• Experience integrating with external systems.

Responsibilities

• Embed with customers to understand workflows.
• Lead technical discovery and solution design.
• Build and ship production code.
• Connect customer needs with product roadmap.
• Be the hands-on technical owner post-launch.

Skills

Building and shipping complex software

Customer empathy and product thinking

Full lifecycle ownership

Engineering fundamentals: APIs, testing, system design

Collaboration with IT and ops teams

Integrating with external systems

Operating in ambiguous environments

Forward-deployed / solutions engineering

Experience with automotive parts

Learning Rust

Job description

In this role

In this role, you will work alongside other members of our product & engineering team to tackle hard, exciting problems and build beautiful software.

What will you do (Forward Deployed Engineer)

• You’ll embed with customers in your local market, onsite where needed, to deeply understand their workflows, constraints, and what “success” looks like in the real world.
• You’ll lead technical discovery, solution design, and delivery for high‑impact customer deployments: integrations, data onboarding, workflow configuration, and new product capabilities required to unlock value.
• You’ll build and ship production code that extends Partly’s core SaaS + API platform often in tight feedback loops with users without compromising reliability, security, or maintainability.
• You’ll connect the dots between customer needs and our product/engineering roadmap: translate ambiguous problems into clear requirements, scoped milestones, and measurable outcomes.
• You’ll be the hands‑on technical owner for deployments post‑launch: troubleshoot live issues, improve observability, harden edge cases, and drive continuous improvement.
• You’ll become an expert in the complex (and messy) auto parts domain and help customers modernise how they source, identify, and transact parts.

Your skills

• 3+ years building and shipping complex software in production environments.
• Strong customer empathy and product thinking: you can turn real‑world workflows into pragmatic solutions.
• Comfortable owning the full lifecycle: discovery → design → build → deploy → operate → iterate.
• Strong foundations in engineering fundamentals: APIs, testing, system design, data structures, and debugging.
• Ability to work across boundaries: you can collaborate with customer IT teams, ops teams, and internal product/engineering stakeholders with clear written + verbal communication.
• Experience integrating with external systems (APIs, webhooks, EDI/FTP/file feeds, SSO) and dealing with imperfect data.
• Able to operate in ambiguous environments and make good tradeoffs quickly (time‑to‑value vs long‑term maintainability).
• (Bonus) Experience in forward‑deployed / solutions engineering / technical consulting / implementation roles.
• (Bonus) Experience with automotive parts, repairer/supplier workflows, or adjacent B2B marketplaces.
• (Bonus) Experience with Rust (or strong interest in learning it).

Please note: if you don’t have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from under‑represented or marginalized groups, often count themselves out. Please allow us to learn more about you and why you’re exceptional!

Our Benefits

• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)
• Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly‑branded card. Use it on things like gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need!
• Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return‑to‑work (four days on full pay for your first three months back).
• Getting Here Is On Us - If you commute to a Partly office or co‑working space, choose from a paid 24/7 car park or commute allowance. One less thing to think about!
• Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away.
• Office‑First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we default there every day. This lets us move faster, make better decisions and build strong relationships. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done.
• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.