Product Engineer

Community Phone Company; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Community Phone in the United States is seeking a Product Engineer to join our engineering team as a key leader. You will focus on scaling our products to support 100,000+ customers and own high-level outcomes such as reducing support tickets, elevating app usage, and ensuring phone service availability.

You will work with TypeScript/JavaScript, React, Next.js, and Go to design, build, test, and deploy features end-to-end.

Qualifications

• 6+ years of software engineering experience focusing on usability, front-end, product design, and information architecture.
• Proficient with TypeScript, Python and Go across the stack.
• Startup experience is necessary.
• Excellent English communication skills (native or near-native).

Responsibilities

• Design the best product for customers and influence what to build.
• Follow best practices with tests for PRs.
• Build and deploy features end-to-end impacting company goals.
• Own key product metrics such as app usage actions.
• Participate in thoughtful code reviews and feedback sessions.

Skills

6+ years exp

TypeScript/JavaScript

React

Next.js

Go

English communication

Tools

Python

Go

Job description

• Community Phone

Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

About the role

As our Product Engineer, you will be a key leader on our engineering team. You will focus on scaling our products so we’re in a position to support 100,000+ customers (and beyond). You will grow to become an owner of one or two high-level outcomes (e.g. reducing support tickets, app usage and growth, phone service availability).

Our stack

Typescript/Javascript, React, Next.js, Go

You will...

• Participate in designing the best product for our customers, being an active voice in the decision of what to build and why, rather than receiving already-polished tickets
• Follow best practices, including accompanying (nearly) every PR with tests
• Build, and deploy features end-to-end making a significant impact on our company goals and our product
• Own key product metrics, like % of customers who take a certain action within the app
• Support your team by participating in thoughtful code reviews and feedback sessions

You are...

• Experienced with 6+ years of software engineering experience, with a particular focus on usability, front-end, product design, and information architecture
• Well-versed across the stack from using Typescript to Python and/or Go
• Collaborative and enjoy working with multiple teams
• An Excellent Communicator with native or close to-native English skills
• Results-driven and enjoy a fast-paced environment. Startup experience is necessary
• Passionate About Learning open to new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Compensation

The salary range for this role is from $100,000 to $160,000 USD/year. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.