Product Engineer

Scientific Games; Middletown Township (PA); On-site; USD 51,000 - 69,000; Full time

Job summary

Scientific Games in Middletown, PA is seeking a Product Engineer to support the back-office GEM solution environment and work with the corporate development team. The role ensures timely, consistent responses to requests and collaborates with the Technical Operations team to test and implement corrective actions.

It covers standard support and project work for new releases and upgrades. The position is fully onsite and requires local candidates in the Middletown area, with responsibilities

Qualifications

• Associates Degree in Computer Science or 2 years of technical system experience.
• 1-2 years of experience with relational database management.
• Strong analytical skills with attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Experience with Microsoft SQL Server and reporting tools.

Responsibilities

• Assist in testing OutSystems software releases.
• Support new project/product implementations as well as support and maintain existing solutions.
• Deploy OutSystems software releases, Microsoft Reports, SSIS Packages, and Windows Services.
• Ensure system capacity is monitored and issues reported; document alarms and actions.
• Liaise between the site and local operations for corporate-wide changes to the central system.

Skills

Analytical thinking

Customer service

Education

Associates Degree in Computer Science

Tools

OutSystems

SSIS

Windows Services

Crystal Reports

Microsoft Reporting Services

SQL Server

Job description

Scientific Games:Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.Position SummaryThe Product Engineer i s responsible for supporting back-office GEM solution environment. This position will work with the corporate development team and customer to ensure all requests are met in a timely and consistent manner. The Product Engineer will also work hand in hand with the Technical Operations team to test and identify issues while also suggesting and implementing corrective actions. This position will provide assistance on standard support issues – ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for the customer.***This position is fully onsite; candidates must be local to Middletown, PA and/or the surrounding areaJob Functions:Assist in testing OutSystems software releasesSupport new project/product implementations as well as support and maintain existing solutions.Deploy Outsystems software releases, Microsoft Reports, SSIS Packages, and Windows ServicesEnsure system capacity is being monitored and considered in planning.Identify and report system / security concernsMaintaining system monitoring and ensuring all alarms are documented in up to date Knowledge Base ArticlesLiaison between the site and local operations management in assessing corporate wide requests and changes to the central system.Works closely with systems support and the local site operations when production issues arise.Works with site Quality Control and the Lottery to assist with localized testing of software changes/releases.Ability to test any software releases developed internallyTest products according to agreed upon System Requirement SpecificationsReport detailed issues to Back Office Support team for research and resolutionSome knowledge of billing and invoicing processesPosition Requirements/Qualifications:Associates Degree in Computer Science or 2 years of technical system experience1-2 years of experience with relational database management.Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracyStrong customer service, written, and verbal communication skillsWorking knowledge of all Microsoft productsReporting Tools such as Crystal Reports, Microsoft Reporting services or equivalentExperience with Microsoft SQL Server, including query optimization and database designCan work solo or in small teams with minimal guidanceHas a flexible and dynamic skill set and can work on various facets of a projectSkills/Abilities:Ability to quickly learn and understand new technologiesStrong attention to detailSkilled at prioritization and multi-taskingAbility to develop and maintain positive working relationshipsAbility to communicate with all levels of managementMust have average organizational and interpersonal skillsAbility to collect and maintain documentation in accordance with Company protocolAbility to work in a small environmentAbility to lift 30 lbsAbility to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all of the movements described.QualificationsEducation and Experience:Associates Degree in Computer Science or 2 years of technical system experience1-2 years of experience with relational database management.Compensation:$60,000 annuallyWork ConditionsScientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .